Neeraj Kumar
Project Manager IT
Lucknow,UP
Summary
Dynamic and team-oriented IT Project Manager with over 20 years of expertise in IT infrastructure and telecommunications. Demonstrated skills in service delivery operation, project management, and team management. Extensive experience in asset management, risk mitigation, and project leadership. Known for innovation and drive with a passion for delivering high-quality work. Detail-oriented and focused on maintaining organization while constantly identifying opportunities for process improvements.
Overview
25
25
years of professional experience
2010
2010
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Project Manager -IT
BBD Group
06.2018 - Current
- Currently Working as Project Manager BBD Group(VCPL) – Installation, Implementation for the FTTH Project with triple play service(Data, Voice ,Cable TV & CCTV) to the customers in BBD Green City various Project like Sunbreeze-1, Lotus Enclave & Lotus Court and various other project office for HDFC -(Incuspaze) (IT infrastructures for 434 workstations & Data Center for UP Region), Startek Office-IT infrastructures for 300 Work stations and Data center as a Project Head for co working space in BBD Viraj Tower, Hero Fin Corp office
- CCTV and Support for 4QT ERP/CRM Software for company & Prepaid metering system on the MS SQL Server 2014 and for all the clients in the BBD green City and mobile application service for prepaid meter system for clients
- Handling the Team for 5 Engineers and 10 Technician for various types of problems for the clients
Project Manager
CIT Solutions Pvt. Ltd.
06.2015 - 06.2018
- Worked as Project Manager – (Installation, Implementation & Fault Repair) handling Service Delivery operations for CIT of Gurgaon Region
- Service delivery operations for Wire line products e.g
- ILL, PRI, Broadband, FTTH Project Sobha Developers, EMMAR Group, GECC Mall, Omega Builders & One Awadh Center Lucknow
- Managing service operations and Projects with team of 10 in Service integration & Service assurance
- Ensuring delivery of technical services as specified in the Service Level Agreements (SLA) with end customers
- Analysis of Key performance indicators
- Project implementation and operation with respective teams
- Responsible for Roll-Out Project as per business requirement and Roll out operational planning
- Ensuring quality installations & fault repair through audits
- Conduct continual analysis of productivity information and report to senior management
- Manage resources according to company’s shifting financial, logistic and requirements
- Providing the end to end resolutions on internal & external escalations
- Planning & Driving CSMM (Customer satisfaction Measurement Module)
Asst. Manager Technical
PINAKI NETWORKS (ISO 9001:2008)
08.2010 - 05.2015
- Worked as Asst.Manager Technical –On site services
- Responsible for providing On Site IT & Telecom support to Corporate & Govt
- Customers with the team of 10 Engineers
- Responsible for Helpdesk service call management through CRM for Chandigarh and Himachal
- Projects Reliance JIO 4G Project for Punjab & Himachal installation and configuration
- Installation and configuration of Centralized Solution for Digitization the RC and License in the Punjab region for Smartchip Ltd and provides the software and hardware support
- Implementation the Aadhar card Project in Ballarpur District of Himachal Pradesh
- Responsible for end to end WAN link testing through Copper/Fiber/RF
- Setting up Servers, Firewall, Desktops /Laptops/LAN Cabling
Project Incharge
CMS Info Systems Pvt. Ltd.
01.2001 - 08.2010
- Leading the AIRCEL SDH Project for HUAWEI about 75 sites in New Delhi (NCR) with the Team of 5 Engineers and gave telephonic support to all Engineers, any problem in the configuration & integration in the other location PAN India
- Handling the installation, commissioning & AT of OSN3500, OSN2000 & OSN500 in the MSC and BSC sites in the AIRCEL and integrated with the NOC
- Coordinating with the HUAWEI Project Managers & inform the HUAWEI/AIRCEL Project Manager about the daily planning of the site and coordinating with the installation Team
- Maintaining the daily reports & giving updates to the HUAWEI and CMS SDM and Divisional Head
- Managing team of 5 engineers for rollout and operations support to business sites
- Assigning tasks and monitoring performances of all team members
- Manpower Skill Enhancement and resolving technical/operational escalations
Project Incharge
CMS Info Systems Pvt. Ltd.
07.2009 - 06.2010
- Leading the BSNL Broadband Project for ZTE about 1000 sites in U.P
- (East) with the Team of Ten Engineer and Project Coordinator
- Installation, commissioning and AT of DSLAM 9806H, Lan Switch T64G and converters in the BSNL Exchange and integrated with the NOC
- Coordinating with the ZTE Project Manager and inform the ZTE/BSNL Project Managers for different SSA about the daily planning of the sites and coordinating with the installation Team
- Feasibilities of site (DSLAM), BOM & Vendor mgmt
- (Cabling/Rack/DC Power)
- Making the inventory of all the DSLAM and T64G Switch with the card details and Network layouts of the sites to ZTE
- Successfully imparted training to Engineers pertaining to installation, configuration and integration of DSLM9806H, LAN Switch T64G and the converter
- Successfully integrated the 1000 sites and AT of 500 sites in BSNL (U.P
- East) with the NOC in the Twelve month with the help of eight Engineers
- Efficiently generated Daily/Weekly/Monthly and periodic MIS and gave the telephonic support to all Engineers, any problem in configuration and integration
Project Incharge
CMS Computers Ltd.
06.2002 - 07.2008
- Administrating Windows 2000 server domain controller/DHCP for 200 desktop PC network
- Administrating Lotus Notes 6.5 Add on server on Windows 2000 server
- Administrating Trend Micro Antivirus Server on Windows 2000 server for centrally handled the 200 computers
- Administrating Proxy server on Windows 2000 server for internet connectivity for computers
- Installation & Commissioning of CISO 1700 Series routers and Zexel ISDN routers for warehouses connectivity for SAP and lotus Notes
- Maintaining Network of the Leased Line, ISDN Line and VSAT for all the offices in the North region
- Maintaining the network of around 200 Nodes
- The network based on windows platform Win 2k/XP and Windows 2000 Servers
- Setting up IT Infrastructure and WAN integration of new sites – Service Delivery
- Technical Operation Support (Procurement, Vendor Mgmt, Planning, Designing, Implementation)
- Technical Support to users for Lotus, SAP & other application software
- Vendor’s management for support to 200 PCs & 50 IT equipments/office automation
- Leading a team of 4 Engineers for maintaining Five Area Offices and Four Warehouses in North India
Senior Engineer
CMS Computers Ltd.
01.2001 - 06.2002
- Maintaining the network of around 450 Nodes and 15 servers and 150 Printers and network based on windows platform Win 95,98, 2k/XP and Windows NT,2000 Servers in ONG, Dehradun
- Administrating Windows 2000 server domain controller/DHCP for 100 desktop PC network
- Installation, Facility Management of IT infrastructure equipments – Service Assurance
- Configuration and providing the hardware support to HP/IBM/Compaq Servers and PC’s
- Setting up IT Infrastructure and WAN integration of new sites – Service Delivery
- Technical Support to users for Lotus, SAP & other application software
- Control of over 600 Assets for traceability and identification
Customer Support Engineer
IT &T Ltd.
02.2000 - 01.2001
- Maintaining the network of around 450 Nodes and 15 servers and 150 Printers and network based on windows platform Win 95,98, 2k/XP and Windows NT,2000 Servers in ONGC,Dehradun
- Administrating Windows 2000 server domain controller/DHCP for 100 desktop PC network
- Installation, Facility Management of IT infrastructure equipments – Service Assurance
- Configuration and providing the hardware support to HP/IBM/Compaq Servers and PC’s
- Setting up IT Infrastructure and WAN integration of new sites – Service Delivery
Education
Diploma - Computer Technology
V.Y.W.S. Polytechnic
Badnera, Maharastra 01.1994 - 01.1997
BSC - IT
Punjab Technical University
Ludhiana, IndiaMCA -
Punjab Technical University
Ludhiana, IndiaSkills
Network administration
Certification
Google Cybersecurity Certification
Personal Information
- Father's Name: Sh. Avtar Singh
- Date of Birth: 11/09/75
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Project Manager -IT
BBD Group
06.2018 - Current
Project Manager
CIT Solutions Pvt. Ltd.
06.2015 - 06.2018
Asst. Manager Technical
PINAKI NETWORKS (ISO 9001:2008)
08.2010 - 05.2015
Project Incharge
CMS Info Systems Pvt. Ltd.
07.2009 - 06.2010
Project Incharge
CMS Computers Ltd.
06.2002 - 07.2008
Project Incharge
CMS Info Systems Pvt. Ltd.
01.2001 - 08.2010
Senior Engineer
CMS Computers Ltd.
01.2001 - 06.2002
Customer Support Engineer
IT &T Ltd.
02.2000 - 01.2001
Diploma - Computer Technology
V.Y.W.S. Polytechnic
01.1994 - 01.1997
BSC - IT
Punjab Technical University
Google Cybersecurity Certification
CCNA (640-802) Certification, Cisco
MCP, Microsoft Certified Professional
ITIL V3 Foundation certificated in IT Service Management
MCA -
Punjab Technical University
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