Neeraj Kumar
Unnao
Summary
Dynamic professional with a proven track record of delivering quality results and driving team success. Strong communication and collaboration skills contribute to achieving organizational goals and enhancing service delivery. Committed to continuous learning and fostering professional growth within teams. Recognized for making positive contributions that promote individual opportunities and overall excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Manager
Humana People to People India
Unnao
03.2021 - 02.2024
- Analyzed workflows to establish daily operational priorities.
- Performed data analysis and generated reports to identify trends and discrepancies.
- Developed and maintained data entry systems for efficient tracking of customer information.
- Managed inventory and supplies to ensure availability of necessary materials.
- Maintained records of database changes and updated relevant documents accordingly.
- Executed daily duties with accuracy and efficiency.
Finance and Account Executive
Reliance Jio Infocomm Ltd
Kanpur
06.2016 - 07.2019
- Finalized sales deals and produced necessary documentation efficiently.
- Maintained accurate records of all sales activities within CRM software.
- Processed credit card transactions and managed cash handling at register.
Back Office Executive
Vodafone Mobile Services Ltd.
07.2014 - 10.2015
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created reports on a weekly basis to track customer service metrics.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Compiled and maintained records of customer accounts and invoices.
- Handled incoming calls from customers regarding inquiries or complaints.
Technical IT Support Engineer
NSB BPO Solutions Pvt. Ltd.
03.2010 - 06.2014
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Maintained inventory records of all hardware components within the organization's network.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Education
Master of Arts - Sociology
CSJM University Kanpur
Kanpur01.2013
B.Ed. - Education
CSJM University Kanpur
Unnao01.2011
Bachelor of Science - Biological Sciences
CSJM University Kanpur
Kanpur01.2006
Intermediate - Science
UP Board Allahabad
Unnao01.2003
High School - Science
UP Board Allahabad
Unnao01.2001
Skills
- Data analysis and reporting
- Database management
- CRM proficiency
- Workflow optimization
- Inventory control
Hobbies and Interests
- Computer
- Indian music
- Travel
Languages
- Hindi
- English
Personal Information
- Father's Name: Ramasarey
- Date of Birth: 07/31/86
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Certification
- I have successfully completed a one-year diploma in "Computer Hardware and Networking" from AISECT (All India Society for Electronics and Computer Technology) Institute in Bhopal
- Three-Month Vocational Training Course in 'Introduction to Computer Networks' from IIT (Indian Institute of Technology) – Kanpur
- I have successfully completed the "Course on Computer Concept" (CCC) certificate from the "National Institute of Electronics and Information Technology" (NIELIT), Government of India
- I also have knowledge of computers, MS Office, the Internet, and many SAP enterprise applications
Timeline
Data Manager
Humana People to People India
03.2021 - 02.2024
Finance and Account Executive
Reliance Jio Infocomm Ltd
06.2016 - 07.2019
Back Office Executive
Vodafone Mobile Services Ltd.
07.2014 - 10.2015
Technical IT Support Engineer
NSB BPO Solutions Pvt. Ltd.
03.2010 - 06.2014
Master of Arts - Sociology
CSJM University Kanpur
B.Ed. - Education
CSJM University Kanpur
Bachelor of Science - Biological Sciences
CSJM University Kanpur
Intermediate - Science
UP Board Allahabad
High School - Science
UP Board Allahabad
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