Neeraj Kumar

• Led a team of 28 employees to achieve high productivity and exceptional customer service.
• Currently manage ancillary team supporting Willow, Radiant, Cupid modules & third party apps for US hospital.
• Possess over nine years of Epic experience specializing in various ancillary modules including Willow inpatient & ambulatory and Radiant.
• Developed and implemented innovative solutions to resolve client challenges and improve service delivery.
• Oversaw project timelines and deliverables, ensuring successful completion of multiple engagements.
• Collaborated with stakeholders to enhance service offerings and improve operational efficiency.
• Analyzed market trends to shape consulting strategies and recommendations.

• Served as subject matter expert for Willow modules, enhancing client operational efficiency.
• Managed project timelines and deliverables, ensuring successful execution of strategies.
• Collaborated with cross-functional teams to align organizational objectives effectively.
• Created training materials and conducted sessions to develop client staff skills.
• Mentored junior consultants on best practices and project methodologies.
• Utilized data analysis tools to evaluate project outcomes and support informed decision-making.

Configured complex medication builds tailored to pharmacy requirements.

Managed revenue by resolving billing error queues linked to configuration issues.

Performed regular first databank loads for Epic, providing pricing and clinical information on FDA-approved drugs.

Conducted periodic medication price updates from AmerisourceBergen to improve cost-efficiency.

Delivered timely customer support for Epic, resolving issues with effective solutions.

Troubleshot active incidents related to Willow ambulatory prescriptions, ensuring operational continuity.

Facilitated providers in placing relevant orders by working on multi-level medication order sets.

• Product Owner & POC for Clinical Information System and Pharmacy Information System.
• Conducted pre-sales activities, presentations, and demos for internal and external stakeholders, showcasing product value.
• Worked with customers and internal specialists to agree the product requirements and ensure that these are clearly documented.
• Clarified design and business process requirements for relevant stakeholders, fostering alignment and understanding.
• Conceptualize/Help create User Interface designs that are efficient from the user’s perspective and will enable a permanent solution to be developed.

• Implemented HMIS product in over 12 tertiary care and super specialty hospitals across India, Middle East, and Africa.
• Provided on-site go-live support for more than 10 projects to ensure successful transitions.
• Played BA role for OPD modules, managing inventory, patient registration, appointment scheduling, and billing processes.
• Contributed to inpatient modules including ADT, wards functions, pharmacy management, and IP billing during product implementation.
• Coordinated development and deployment of new web-based hospital information system with teams and clients.
• Conducted pre-implementation activities on-site such as master verification, functionality checks, and load testing.