Neeraj Singh
Banking Professional
Dhanbad
Summary
Dynamic banking professional with extensive experience at ICICI Bank, excelling in operations management and client relationship management. Proven track record in enhancing branch efficiency through innovative training programs and process improvements, while fostering strong client loyalty. Skilled in financial advising, with a commitment to delivering exceptional service and driving growth.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Deputy Branch Manager
ICICI BANK
2024.11 - Current
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Monitored customer feedback and generated reports to identify areas of improvement. Made customers aware of current and new programs and services.
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
Relationship Manager
ICIC BANK LTD
2021.04 - 2024.11
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports..
Senior Officer
ICICI BANK LTD
2019.10 - 2021.03
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Implemented innovative process improvements that enhanced productivity and reduced operational costs.
- Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company.
Education
POST GRADUATION DIPLOMA IN SALES AND RELATIOSHIP
B - TIMES PRO
2019-11
Bachelor of Commerce -
DOD COLLEGE
HATA KHUSHINAGAR, UTTAR PRADESH 2001.04 -
Skills
Team management
Operations management
Training and mentoring
Compliance
Client relationship management
Financial advising
Investment guidance
Certification
NISM
Timeline
Deputy Branch Manager
ICICI BANK
2024.11 - Current
Relationship Manager
ICIC BANK LTD
2021.04 - 2024.11
Senior Officer
ICICI BANK LTD
2019.10 - 2021.03
Bachelor of Commerce -
DOD COLLEGE
2001.04 -
POST GRADUATION DIPLOMA IN SALES AND RELATIOSHIP
B - TIMES PRO