Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Playing Cricket Cooking Watching Formula One Watching Movies
Languages
Timeline
Generic
Neeraj Tewari

Neeraj Tewari

New Delhi

Summary


"I am an experienced professional Graduated with Science Stream along with that post graduated in (Sugar Alcohol Technology) from pune in 2016 Along with nearly six years of expertise in International voice and technical support. I am actively seeking job opportunities that align with my skill set. If you come across any positions that match my qualifications, I would greatly appreciate your assistance in connecting me with those opportunities.

Overview

6
6
years of professional experience

Work History

Senior Process Specialist

Infosys BPM
06.2022 - 04.2023

process specialist, Senior Operation Executive

British Gas, EXL Servic
07.2021 - 09.2021
  • B3589a20b
  • I Worked here as a Senior, (Technical
  • Support) for internet & Telecom service and helping the us based customer facing the problem with there Internet and trouble shooting, Account Monitoring, Technician
  • Assignment, Escalation Desk, on spot resolution was a daily work flow part
  • Responsible for Handling theBritish Customer Utility
  • Account (Gas & Electricity) query along with I was also responsible to provide tech support to the Field representative manager of British Gas & Electricity in case of Complex Situation & Condition.

Senior Customer Service Specialist

NIFTEL COMM, UNICATIONS
09.2020 - 04.2021
  • I was Handling the query ofBritish Customer through outbound or inbound call who were looking or planning to take Funeral Plan & PPI , Insurance claim as per there criteria we have to find out the best above product like (Funeral Plan & PPI , Insurance claim) for those
  • Customer by using mutiple Tool to check the criteria along with different team cordination.

Senior operation executive voice

BALI TRIP
11.2019 - 08.2020
  • Here I was responsible for Attending the Query through call & E-Mail of the Indonesian Customer who were planning a trip to Bali and specially taking care of Websiteb
  • Flight Booking

Customer Support & Travel Coordinator Global Level

Trip Clues India Pvt Ltd
06.2018 - 07.2019
  • I was responsible for taking care and handling the international customer who were seeking to travel across
  • India helping them to explore the destination Spot by
  • Using Mutifunctional Tools and also the esclation handling of the website booking of Hotels.

Customer Service Associate

Redefine Holiday Pvt
01.2017 - 01.2018
  • Working here as Customer support Executive and deals with Global clients for there After Booking Problem &
  • Concern .

Education

Post Graduation

VSI
Pune
2016

Bachelor of Science - Mathematics

MJP Rohilkhand University
2013

Skills

  • Sales Force
  • Coordination Skills
  • Solving Queries
  • Leadership Skills
  • Interpersonal Skills
  • Escalation Desk
  • Voice Process
  • Problem Solving Skills
  • SLA Compliance
  • Multitasking
  • Troubleshooting Skills
  • Multi Tool

Websites

Additional Information

  • SOCIAL LINKS https://www.linkedin.com/in/

Playing Cricket Cooking Watching Formula One Watching Movies

  • I would like playing cricket very much and specially my mode of interest is fast bowling.
  • In free time i would like to do cooking along with that R&D is my Prime Goal so to improve the quality and add more texture in the food.
  • One of my best hobbies is to watch Hollywood Action Movies specially portrayed for Defense Forces.

Languages

English
Upper intermediate (B2)
Hindi
Advanced (C1)

Timeline

Senior Process Specialist

Infosys BPM
06.2022 - 04.2023

process specialist, Senior Operation Executive

British Gas, EXL Servic
07.2021 - 09.2021

Senior Customer Service Specialist

NIFTEL COMM, UNICATIONS
09.2020 - 04.2021

Senior operation executive voice

BALI TRIP
11.2019 - 08.2020

Customer Support & Travel Coordinator Global Level

Trip Clues India Pvt Ltd
06.2018 - 07.2019

Customer Service Associate

Redefine Holiday Pvt
01.2017 - 01.2018

Post Graduation

VSI

Bachelor of Science - Mathematics

MJP Rohilkhand University

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Neeraj Tewari