Pranjul Sharma

Versatile Operations Professional with extensive experience in organizational operations, customer support, and client interactions. Adept at managing both routine and complex client issues, streamlining onboarding processes, and ensuring seamless operational workflows. Proven ability to provide high-quality service to top-tier clients, demonstrating strong organizational skills and a dedication to operational excellence.

• Participated in an intensive Microsoft Office workshop seminar, enhancing my proficiency in the suite organized by Manipal University Jaipur.

• Took part in an in-depth seminar that focused on various aspects of Business Operations, expanding my knowledge and skills in this field.

• Successfully resolved product issues by conducting thorough consumer testing, ensuring improved product performance and customer satisfaction.

• Supervised a team of 8 staff members, providing comprehensive training on the relevant processes to ensure efficiency and competency.

• Collaborated closely with the automation team in the development and implementation of a Robotic Process Automation BOT, streamlining operations.

• Achieved outstanding results by introducing the BOT to handle routine tasks, significantly enhancing overall process efficiency.