Pranjul Sharma
GHRO Process Lead Specialist
Gurgaon
Summary
Versatile Operations Professional with extensive experience in organizational operations, customer support, and client interactions. Adept at managing both routine and complex client issues, streamlining onboarding processes, and ensuring seamless operational workflows. Proven ability to provide high-quality service to top-tier clients, demonstrating strong organizational skills and a dedication to operational excellence.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
GHRO Process Lead Specialist
Wipro Pvt. Ltd.
5 2021 - Current
- My current responsibilities include managing onboarding and pre-onboarding issues for clients.
- To ensure all legal employment documents are in compliance with the laws of the respective countries.
- Collaborated with other departments to address any interdepartmental challenges or discrepancies in a timely manner.
- Collaborated closely with cross-functional teams, ensuring seamless integration of processes across departments.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
- Implemented new process automation tools, resulting in reduced manual labor and increased productivity.
Senior Technical Advisor
Virgin Media, Concentrix
03.2019 - 03.2020
- My role involved receiving and troubleshooting customer queries via phone or emails for Virgin Media. Utilized tools provided by Virgin to effectively resolve the issues raised by customers.
- As part of my job in Virgin Media, my role was to resolve all the technical and non-technical glitches faced by clients related to the services offered by the company.
- My role involved providing troubleshooting assistance to ensure that all customer concerns were satisfactorily resolved.
- Resolved escalated customer concerns promptly, maintaining a positive company image and fostering continued business relationships.
- Enhanced system performance by conducting comprehensive technical analyses and providing strategic recommendations.
- Led process improvement initiatives that resulted in significant cost savings without sacrificing quality or performance standards.
Sr. Associate in Operations
Paytm
12.2016 - 04.2018
- My responsibilities includes ensuring quality control on various escalated issues and being proactive in resolving queries that were brought to our attention through social media or by the clients.
- My job involved utilizing the fraud transaction tracking panels provided by Paytm and maintaining records of transactions for several reputable clients.
- Subsequently, I collaborated with both the documentation and quality teams.
- Leveraged industry expertise to provide valuable insights during internal discussions, contributing to the development of innovative solutions for clients.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
Education
Bachelor's Of Business Administration (BBA) -
Manipal University
Jaipur, Rajasthan 01.2013 - 05.2016
Higher Secondary School - undefined
St. Georges College
01.2013 - 04.2013
Skills
Sales Force
Quality Assurance
Background checking
Process Documentation
Quality system regulations
Organizational Skills
Adaptability and Flexibility
Problem-solving aptitude
Attention to Detail
Compliance Monitoring
Operational Efficiency
Risk Management
Accomplishments
- Participated in an intensive Microsoft Office workshop seminar, enhancing my proficiency in the suite organized by Manipal University Jaipur.
- Took part in an in-depth seminar that focused on various aspects of Business Operations, expanding my knowledge and skills in this field.
- Successfully resolved product issues by conducting thorough consumer testing, ensuring improved product performance and customer satisfaction.
- Supervised a team of 8 staff members, providing comprehensive training on the relevant processes to ensure efficiency and competency.
- Collaborated closely with the automation team in the development and implementation of a Robotic Process Automation BOT, streamlining operations.
- Achieved outstanding results by introducing the BOT to handle routine tasks, significantly enhancing overall process efficiency.
Timeline
Senior Technical Advisor
Virgin Media, Concentrix
03.2019 - 03.2020
Sr. Associate in Operations
Paytm
12.2016 - 04.2018
Bachelor's Of Business Administration (BBA) -
Manipal University
01.2013 - 05.2016
Higher Secondary School - undefined
St. Georges College
01.2013 - 04.2013
GHRO Process Lead Specialist
Wipro Pvt. Ltd.
5 2021 - Current