Neerajna Sharma
Moti Nagar, Ludhiana
Summary
Dynamic professional with a proven track record at Teleperformance, adept at enhancing customer satisfaction and retention while efficiently handling queries. Excelled in developing course materials and providing exceptional live chat support. Skilled in MS-Office and fluent in three languages, demonstrating a unique blend of technical prowess and interpersonal skills to foster client relationships and improve service standards.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Teleperformance
Mohali
08.2024 - Current
- Ensured that all customer queries were handled quickly and professionally.
- Promoted available products and services to customers during service, account management and order calls.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
PTE Trainer
White Board
Ludhiana
01.2022 - 06.2024
- Instructed students on ideas and customs in English, conversational English and career planning, social adjustment, and practical life skills.
Education
Bachelors of Education -
Panjab University
01.2024
Masters - English
Panjab University
01.2021
Skills
- Proficient in MS-Office
- Developing course materials
- Trilingual
- Customer retention
- Satisfaction monitoring
- Complaint handling
- Queue management
- Customer queries
Papers presented
- Impact of Foreign Education on Rural People
- Bliss of Childhood
- Guru Nanak's Teachings
- Thematic study of 'Cry, The Peacock'
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Customer Service Executive
Teleperformance
08.2024 - Current
PTE Trainer
White Board
01.2022 - 06.2024
Bachelors of Education -
Panjab University
Masters - English
Panjab University
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