Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Saikat Lahiri

Customer Service Associate
Konnagar,WB

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Media industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. +3 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

3
3
Languages
5
5
years of post-secondary education
3
3
years of professional experience

Work History

Customer Service Representative

Release My Ad Media Private Limited
Kolkata, West Bengal
02.2016 - 03.2019
  • Served as primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.

Education

Master Diploma - Computer Hardware And Networking

GT Computer Hardware Engineering College
Kolkata
09.2009 - 09.2011

Commerce - Commerce

Vinayaka Mission University
Kolkata
02.2008 - 02.2011

Skills

    Proficient in MS-Office

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Hobbies

Painting is an important form in the visual arts, bringing in elements such as drawing, composition, gesture (as in gestural painting), narration (as in narrative art), and abstraction (as in abstract art) Paintings can be naturalistic and representational (as in still life and landscape painting), photographic, abstract, narrative, symbolist's (as in Symbolist art), emotive (as in Expressionism) or political in nature. A portion of the history of painting in both Eastern and Western art is dominated by religious art. Examples of this kind of painting range from artwork depicting mythological figures on pottery, to Biblical scenes on the Sistine Chapel ceiling, to scenes from the life of Buddha (or other images of Eastern religious origin).

Timeline

Customer Service Representative

Release My Ad Media Private Limited
02.2016 - 03.2019

Master Diploma - Computer Hardware And Networking

GT Computer Hardware Engineering College
09.2009 - 09.2011

Commerce - Commerce

Vinayaka Mission University
02.2008 - 02.2011
Saikat LahiriCustomer Service Associate