NEERJA SINGH
QUALITY AND AUDIT
Faridabad,HR
Summary
A multi-task oriented professional with 11years of experience backed by strong technical prowess specialized in finding innovative solutions. 3 years of experience in Quality and Audit in health care tech Over 8 years of experience as Internal Auditor/Clinical Instructor in leading nursing colleges. Coordinated and enforced policies and procedures as per the NABH SOP's and policies Expertise in Project Management and Operations, Learning & Development, Quality Control & Compliance processes, and Digital Marketing. Effective communication skills in customer relationship management and team management.
Overview
11
11
years of professional experience
Work History
Assistant Manager- Quality
EMOHA- Elders Care
Gurgaon, Haryana
03.2021 - 02.2022
- Train, supervise, and evaluate quality control of team members to ensure alignment with call review and NPS improvement
- Planning Internal audits
- Framing SOPs for the company
- Establish quality check and compliance processes
- Handling client's complaints and concerns in an efficient and timely manner
- Work to resolve non-compliance issues
- Oversee inspections and testing of products and produce reports on the results.
Manager Training & Operations
Utopia Originality Enterprise
New Delhi, Delhi
09.2018 - 02.2021
- Online sales operations across e-commerce portals like Udaan, Amazon, Flipkart
- Establish quality check and compliance processes
- Worked with cross-functional teams to improve processes and to drive product quality
- Ensure regular monitoring and follow-up
- Carry out market research, competitor and customer surveys
- Work to resolve non-compliance issues
Internal Auditor & Clinical Instructor
Jaslok Hospital & Research Centre
04.2011 - 06.2018
- Carried out yearly and quarterly internal audits for the hospital and nursing college
- To organize and conduct induction training programs
- Facilitating group discussions on topic related to available treatment options for differentdiseases and possible remedial measures at low cost
- To be responsible for the documentation and preparation of course materials of various trainingsessions
- Developing training programs for hospital staff
- Preparing competency tools for various procedures in teaching
- Identifying areas of improvement in curriculum and revising syllabus accordingly
Clinical Tutor
Heritage School of Nursing & Paramedical Institute
09.2009 - 08.2010
- Curriculum planning for nursing students
- Live demonstrations on nursing procedures across areas
- Counseled students on career prospects
- Organizing cultural festivals and social activities
Education
B.Sc. - Nursing
Army College of Nursing
Certified in Microsoft office Certified make-up artist from - undefined
Fat Mu Academy
Certificate Course: - Quality Control Tools- Quality Management System Auditor Course- Quality Management for Business Excellence- QMS Auditor/Lead Auditor Course - undefined
Skills
Learning and development
undefinedTimeline
Assistant Manager- Quality
EMOHA- Elders Care
03.2021 - 02.2022
Manager Training & Operations
Utopia Originality Enterprise
09.2018 - 02.2021
Internal Auditor & Clinical Instructor
Jaslok Hospital & Research Centre
04.2011 - 06.2018
Clinical Tutor
Heritage School of Nursing & Paramedical Institute
09.2009 - 08.2010
B.Sc. - Nursing
Army College of Nursing
Certified in Microsoft office Certified make-up artist from - undefined
Fat Mu Academy
Certificate Course: - Quality Control Tools- Quality Management System Auditor Course- Quality Management for Business Excellence- QMS Auditor/Lead Auditor Course - undefined
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