Neeta Jaiswal
Territory Manager
New-Delhi,Delhi NCR
Summary
Dynamic Territory Manager with proven success at Hero Fincorp Ltd., excelling in business development and team leadership. Expert in portfolio management and customer relations, consistently achieving sales targets. Recognised for conflict resolution skills and maintaining high customer satisfaction, driving growth in competitive markets.
Overview
9
9
years of professional experience
Work History
Territory Manager - Sales and Service
Hero Fincorp Ltd.
Delhi NCR
11.2024 - Current
- Responsible for generating new business from both new and existing channels, consistently achieving defined sales and growth targets.
- Managing a team of five members and multiple DSAs for balance transfer and sale-purchase loan verticals.
- Maintaining complete records of business transactions, sales performance, and operational reports.
- Handling customer queries, and ensuring high satisfaction through timely resolution and effective service delivery.
- Coordinating and facilitating disbursements and payments to dealers and clients in an efficient and timely manner.
- Possess strong knowledge of customer base profiling, demographics, psychographics, and asset holdings across financial institutions.
Senior Sales Executive Operation
Cars24 Financial Pvt Ltd
10.2020 - 10.2024
- Managed the login of used car loan files in simpler and multiple banks based on customers' specific requirements and document module guidelines.
- Coordinated with customers and bankers post-approval, while also collaborating with the Sales Team and the credit team to ensure compliance with policy.
- Oversaw customer documentation to ensure the accuracy of pre- and post-approval documentation.
- Monitored and maintained TAT (Turnaround Time) from login to disbursement, achieving an average TAT of X days.
- Reviewed used car loan files and generated sanction letters to resolve any discrepancies as per module requirements.
- Facilitated coordination with the Credit team for final approvals, diligently performing checks to ensure credit conditions were met.
- Maintained a daily MIS of all disbursed cases, ensuring accurate and up-to-date records.
- Uphold a high FTR (First Time Right) rate for all loan files, consistently meeting or exceeding the FTR benchmark.
- Rating 5.
- Stars for four consecutive years.
Back Office Coordinator
Andromeda Sales & distribution Pvt LTD
11.2018 - 09.2020
- Offered a wide range of loan products to clients to fulfil their financial needs.
- Collaborated with bankers to review and discuss loan files, and resolve any pending issues efficiently.
- Worked closely with clients to understand their requirements, and provided tailored loan solutions.
Sales Assistance
Goel Enterprises
09.2016 - 10.2018
- Coordinate with the banker and discuss their loan files and pendency.
- Maintenance file and resolve their pendency.
- Coordinate also with Clint and ask them for their requirements.
Customer Care Executive
Bajaj Fair Deal
- Call the customer and tell them about their vehicle service date and time.
Education
Masters Of Arts - Hindi
University Of Delhi
01.2016
Graduate -
University Of Delhi
01.2013
12th Passed -
CBSE
01.2009
Skills
- Channel partner relations
- Business development
- Portfolio management
- Customer relations
- Team handling
- Cross selling
- Target achievement
- Conflict resolution
- Business loan / personal loans
- Loan clearance / operations
- Escalation handling
Hobbies and Interests
- Listening to Music & Dance
- Writing Poem / Painting
- Reading stories
Personal Information
- Father's Name: Mr. Buchan Prasad Jaiswal
- Mother's Name: Mrs. Manti Jaiswal
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Territory Manager - Sales and Service
Hero Fincorp Ltd.
11.2024 - Current
Senior Sales Executive Operation
Cars24 Financial Pvt Ltd
10.2020 - 10.2024
Back Office Coordinator
Andromeda Sales & distribution Pvt LTD
11.2018 - 09.2020
Sales Assistance
Goel Enterprises
09.2016 - 10.2018
Customer Care Executive
Bajaj Fair Deal
Masters Of Arts - Hindi
University Of Delhi
Graduate -
University Of Delhi
12th Passed -
CBSE