Neetesh Kumar

Dynamic Customer Service Executive with proven expertise in customer retention and complaint handling, honed at Ultranet Private Limited Company. Excels in call control and customer engagement, significantly enhancing customer satisfaction. Skilled in both technical and interpersonal facets of customer service, adept at assessing customer needs and delivering solutions.

Driven Job Title with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

• Certified Support Manager (CSM) - HDI.
• Freshdesk Product Expert Freshworks Academy.