NEETI KACKER
Noida
Summary
Healthcare professional with 17 years of rich experience in managing all aspects of hospital management including day to day operations, business, revenue enhancement improving P & L, operational efficiency by cost optimisation and budgeting.With string business acumen have demonstratedan outstanding record of delivering results through collaboration, team work. Recognised as an astute problem solverwith strong communication skilss at all levels with patient focus the highest priority.
Overview
19
19
years of professional experience
Work History
Head Administration
Fortis Hospital
Greater Noida
08.2024 - Current
- Promoted high patient satisfaction by resolving problems with knowledgeable, friendly service.
- OPD Utilisation - OPD chambers were decongested and OPD utilisation during peak hours.
- Handling the project phase of new OPD wing for further efficiency.
- Execution of strategies and operational initiatives to improve Diagnostic conversions - Lab, Radiology & Pharmacy sales.
- Improvement in OP to IP conversion by working closely with Consultants to improve patient retention.
- Managed inventory and supplies to ensure materials were available when needed.
- Optimum negotiation of pharma & non pharma products.
- Cost optimization of hospital services by ensuring the rational use of manpower, reducing wastage of resources, and achieving significant savings in repair and maintenance.
- Budgeting of all non clinical manpower, procurement of IT, Engineering, HK, F&B and other non medical departments.
- Documented all SLAs for outsourced agencies.
- All internal and external stakeholders liaising to comply with all statutory compliance.
- Heading all non clinical departments; Patient Care Services, Counselling, OP & IP Billing, TPA, Supply Chain Management, IT, HK, F & B, Security & Maintenance & Engineering.
Regional Manager- Business
APOLLO SPECIALITY HOSPITALS
New Delhi
12.2018 - 07.2024
- Instrumental in setting the Apollo Fertility vertical in NCR
- Starting from first in Noida to 7 units across NCR
- EBIDTA positive since inception of 2nd center
- Handling P & L of Apollo Fertility Center
- Outperformed in first two years of AOP
- Merger & acquisition of Medicover Fertility to Apollo Fertility
- Manage doctor’s empanelment, on boarding and payouts
- Ensuring smooth operations, monitoring and supervising implementation of standard protocols and practices
- Accountable for P & L of centers
- Achieved positive EBIDTA within one year of operations
- Accountable for business growth activities and cost optimization activities
- Coordination for licenses and ensure the legal compliances are followed and in process
- Coordination with quality team for accreditation and quality practices
- Support to marketing team for marketing camps and in-house activities
- Special Achievements: From 1 center to 7 centers in 2.5 years
- Top line revenue achievement first 10 months
- Achieved Positive EBIDTA for both Lab centers (Lajpat Nagar within one year of its operations)
- Streamlining all operational processes
Manager – Operational Excellence PAN India
R G STONE HOSPITALS
New Delhi
01.2010 - 12.2018
- Served as a part of “Due Diligence Team”; directly reporting to CEO
- Formulated & implemented healthcare strategy and managed cost optimization/operations improvement projects for all centers PAN India
- Ensured Legal & Statutory Compliances Department
- Coordinated with various departments like; PNDT, DPCC, Delhi Health Services, MCD, Fire Department, Labour, AERB, Lift, etc
- In NCR; developed and standardized the MOUs, agreements, AMCs of all the centers
- Assisted Senior Management in achieving the overall location objectives by participating in the analysis of operations
- Played a part of a team in spearheading Cost Optimization & Revenue Enhancement Project supported by PwC India
- Explored and implemented various opportunities for cost reduction in various cost heads and examined risks & trade-offs for the recommendations to improve EBIDTA Margin
- Liaised with PwC team & Stakeholders to facilitate implementation in Hospital Units across PAN India
- Re-negotiated with vendor for outsourced investigation, outsourced housekeeping, lab consumables, pest control and printing
- Involved in standardization of prices variation across centers for various services charges such as IPD Admission Charges, OPD Consultation Fees, Suture Removal Charges, TPA Charges and ensure compliance through system tracking
- Holds the distinction in delivering benefits of around 3.5 Crores per annum, resulting in enhancing EBIDTA by 4%
- Worked in close collaboration with all departmental heads, Medical & Non-Medical for smooth flow of patients
Senior Executive – Operations
MANIPAL HOSPITAL
Bangalore
01.2007 - 12.2009
- Company Overview: 700 Bedded Facility
- Co-ordinated with Staff members for streamlining IPD Admission and Billing Process
- Managed and co-ordinated allocation of Beds for the Patients and ensure smooth experience of patients
- Resolved and Handled Patient related grievances and formulated complaint redressal mechanism
- Reviewed existing processes and implement changes to support business growth vision
- 700 Bedded Facility
Executive – Operations
FORTIS HOSPITAL
01.2006 - 12.2007
- Co-Managed and Facilitates administrative functions in various departments such as Marketing, Finance, F&B, HR, Infection Control, OT Management, IPD/OPD Operations, Material & Housekeeping
- Worked with Marketing and Sales Team in organizing camps and CME’s, scheduling and making arrangements for corporate clients visits, networking with doctors, nursing homes, and other healthcare setups
Education
Post-Graduate Diploma in Healthcare Management - Specialization In Quality Hospital Management
Medvarsity
01.2016
Post-Graduate Diploma in Medico Legal Systems -
Symbiosis University-Pune
01.2009
MHA - Hospital & Health Management
IIHMR-Jaipur
01.2006
Skills
- Strategic Planning
- Regulatory compliance
- Operational efficiency
- Project management
- P&L management
- Quality assurance
- Vendor negotiation
- Cost optimization
Languages
- English
- Hindi
Personal Information
- Date of Birth: 05/12/81
- Nationality: Indian
Key Academic Projects
- Wockhardt Hospitals Ltd., Mumbai, Establishment of the Health Resource Centre (Dissertation Project). Market Study of the Hospitals and Centres performing Lasik Surgery in the City of Mumbai.
- Sanjay Gandhi Post Graduate Institute of Medical Sciences, Lucknow, Documentation of Quality Manual for Department of Radiotherapy, MICU, ERS for ISO 9001:2000 certification. A Study of Outsourcing of services at SGPGIMS.
Timeline
Head Administration
Fortis Hospital
08.2024 - Current
Regional Manager- Business
APOLLO SPECIALITY HOSPITALS
12.2018 - 07.2024
Manager – Operational Excellence PAN India
R G STONE HOSPITALS
01.2010 - 12.2018
Senior Executive – Operations
MANIPAL HOSPITAL
01.2007 - 12.2009
Executive – Operations
FORTIS HOSPITAL
01.2006 - 12.2007
Post-Graduate Diploma in Healthcare Management - Specialization In Quality Hospital Management
Medvarsity
Post-Graduate Diploma in Medico Legal Systems -
Symbiosis University-Pune
MHA - Hospital & Health Management
IIHMR-Jaipur
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