Neetu Murdinga
Assistant Store Manager
Kolkata,WB
Summary
An experienced Store Manager with a proven track record of leading teams, managing complex projects, and achieving strategic goals. Skilled in streamlining processes, maintaining high standards, and ensuring alignment with organizational objectives. Recognized for a collaborative leadership style and a strong commitment to excellence
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Store Manager
SSBeauty
03.2024 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively, leading to improved customer satisfaction rates.
- Developed a loyal customer base through personalized interactions, increasing repeat business and in-store visits.
- Analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members, while providing constructive feedback, resulting in enhanced productivity levels.
- Developed and maintained strong relationships with B&M to facilitate timely product delivery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
Estee Lauder
1 2014 - 03.2024
- Overseeing the daily operation for smooth and effective functioning of the store
- Creating business strategies to optimise the business
- Stock Management and stock audit
- Communicate with management regarding current inventory, future inventory and special order
- Setting daily goals to achieve store set targets, organising events to drive new businesses and traffic
- Promoting brand awareness though social media and encouraging team for content creations
- Dealing with customers and taking care of their needs
- Recruiting, training and supervising staff
- Managing budgets, and maintaining statistical and financial records
- Responsible for creating valuable goodwill of the Brand
- Ensuring regular follow-up with the client for the continuous business.
Store Manager
Lush
11.2012 - 12.2013
- Managing team and setting up daily targets for the team
- Performed inventory and restocking assignments as necessary
- Monitoring the financial performance of the store
- Described product to customers and accurately explained details and care of merchandise
- Provided an elevated customer experience to generate a loyal clientele.
Team Leader
Holli Accessories Pvt Ltd
01.2010 - 11.2012
- A premium Brand in leather goods and accessories
- Team Management
- Sales Management of each counter of Kolkata
- Virtual merchandising of the counters to ensure business standards
- Staff recruitment and training.
Education
BA - Economics Honours
Ravenshaw University
Cuttack, Odisha 06.2006 - 06.2009
PGDRM - undefined
NIM
Durgapur, West Bengal 07.2009 - 07.2010
Skills
Team Building and Leadership
Strong and Flexible attitude
Good communication and interpersonal skills
Customer management skills
MS Office and Excel
Inventory Control
Problem-Solving
Staff Management
Customer Service Management
POS systems operations
Accomplishments
Estee Lauder Best of Best Reward 2019, 06/2019
Additional Information
- Achievements/Tasks
Supportedcauses
Breast Cancer Awareness
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
Timeline
Assistant Store Manager
SSBeauty
03.2024 - Current
Store Manager
Lush
11.2012 - 12.2013
Team Leader
Holli Accessories Pvt Ltd
01.2010 - 11.2012
PGDRM - undefined
NIM
07.2009 - 07.2010
BA - Economics Honours
Ravenshaw University
06.2006 - 06.2009
Store Manager
Estee Lauder
1 2014 - 03.2024
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