Neetu Singh
West Delhi
Summary
Dynamic HR professional with expertise in stakeholder management and training, previously at Wipro HR India Pvt. Ltd. Achieved 15% productivity improvement by aligning HR strategies with business goals. Proven track record in enhancing employee engagement and reducing turnover through strategic initiatives, leveraging interpersonal skills and cross-functional collaboration.
Overview
20
20
years of professional experience
Work History
HR Business Partner
Wipro HR India Pvt. Ltd.
Gurugram
04.2022 - 06.2025
- Aligned HR strategies with business goals, resulting in a 15% improvement in team productivity
- Led performance management and succession planning cycles, strengthening leadership pipeline and internal mobility
- Leveraged people analytics (attrition, engagement, performance trends) to inform decision making, contributing to 10% reduction in turnover
- Advised on organizational design, employee engagement, and capability building initiatives to strengthen overall HR effectiveness
- Partnered with senior business leaders in UK pensions process for ~2000 employees, enhancing workforce planning and talent strategy
Senior Service Manager - Service Delivery & Operations
Wipro HR India Pvt. Ltd.
Gurugram
11.2017 - 03.2022
- Led multi-site service delivery operations for US Healthcare processes, ensuring compliance with client and regulatory requirements
- Managed large teams and achieved 95%+ SLA adherence, driving operational excellence through Lean-based improvements
- Reduced service escalations by 20% through proactive governance and engagement with stakeholders to address issues
- Improved employee satisfaction scores by 30% through structured team engagement and leadership interventions
- Collaborated with HR and leadership to develop hiring strategies, streamline onboarding, and enhance performance management processes
- Conducted recruitment processes to identify qualified candidates, aligning talent acquisition with business needs
Operations Manager
Wipro HR India Pvt. Ltd. (Previously Aon/Alight)
Gurugram
08.2010 - 10.2017
- Managed operations in US healthcare/benefits administration, supporting global clients and delivering high-quality service
- Led teams of 20-35 employees, achieving over 90% client satisfaction
- Implemented Lean and RCA-driven improvements to enhance process efficiency and reduce operational gaps
- Strengthened team capability through coaching, mentoring, and structured development programs, improving retention by 25%
- Trained and mentored new team members, enhancing skills and knowledge in healthcare domain.
Customer Service Representative
HSBC Technology & Services
Kolkata
11.2005 - 03.2010
- Delivered exceptional customer service with consistent top-tier satisfaction scores
- Trained new employees on process workflows and call handling techniques to ensure consistent service quality.
- Prepared MIS reports and analytical insights to inform operational decisions and enhance service delivery.
Education
Bachelor of Commerce - Accounts
Indira Gandhi National Open University
Jamshedpur, Jharkhand01-2009
Skills
- Stakeholder management
- Training and development
- Cross-functional collaboration
- Influencing and negotiation
- Interpersonal skills
Projects
Performance Scorecard Creation & Automation, 01/01/25, 03/31/25, Led the development of performance scorecards for team and business-level tracking in a high-volume operations environment, Defined and standardized KPIs across productivity, quality, and efficiency metrics, Partnered with stakeholders to integrate scorecards into performance reviews and governance frameworks
Languages
- Hindi
- Punjabi
- English
- Hindi
- Punjabi
Timeline
HR Business Partner
Wipro HR India Pvt. Ltd.
04.2022 - 06.2025
Senior Service Manager - Service Delivery & Operations
Wipro HR India Pvt. Ltd.
11.2017 - 03.2022
Operations Manager
Wipro HR India Pvt. Ltd. (Previously Aon/Alight)
08.2010 - 10.2017
Customer Service Representative
HSBC Technology & Services
11.2005 - 03.2010
Bachelor of Commerce - Accounts
Indira Gandhi National Open University