Neeva Mathew
Toronto
Summary
Highly motivated and organized Sales Engineer with extensive customer facing experience. analyze unique requirements, and responsible for technical configuration, building quotes and pricing for enterprise and commercial infrastructure. Successful at prioritizing, managing, coordinating and executing multiple tasks with a positive attitude. Willingness to take on added responsibilities to meet team and organization goals. Team Lead with 3+ years experience in team process management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Engineer Analyst
Dell Technologies
05.2022 - Current
- Successful working with customers to understand and analyze unique requirements, and responsible for technical configuration, building quotes and pricing for enterprise and commercial infrastructure (all Dell EMC storage and servers), using industry leading tools and send the solutions and quotes via SFDC
- Designed and delivered product training sessions for team members and sales staff to enhance their understanding of technical features and benefits, enabling them to effectively communicate value propositions to customers
- Provided technical troubleshooting and problem solving for systems engineers
- Collaborated with cross-functional team for end-to-end assistance from quoting to order-loading to post-deployment
- Monitored existing infrastructure for performance, and proposing changes and technology refresh when necessary
- Provides technical diagram,environmental calculation reports based on customer requirements and create Get efficient assessments to modernize the install base footprint and sharing alternative solutions to help customers reduce the energy consumed in their data centers
- As Team Lead responsible for delegation of task, managing and overseeing daily operations to ensure task is accomplished within timeframe
- Escalation handling
- Identifying issues, analyzing information and provide solutions by coordinating with cross-functional team
- Maintains up-to-date and comprehensive knowledge of Dell's and competitors' products and/or services
- Experience working using Microsoft excel and other Microsoft applications for effective reporting and communication.
Associate Sales Engineer Analyst
Dell Technologies
02.2019 - 04.2022
- Provides presales technical expertise for the development and implementation of complex products/applications/solutions
- Develops a keen understanding of customer needs and links them to the organization's products and/or services and provides feedback to product development teams
- Optimized engineering processes by implementing innovative solutions and streamlining workflow
- Assist in conducting product demonstrations and presentations to showcase technical features and benefits, helping to drive sales growth
- Participated in training programs and workshops to enhance technical knowledge and sales skills, staying updated on industry trends and best practices.
Education
Bachelor of Technology Electronics And Communication Engineering -
Federal Institute of Science And Technology
Kochi, India05.2018
Skills
- Relationship Building
- Presentation Skills
- Pre-sales support
- Team Collaboration
- Sales Training
- MS Outlook proficiency
- Competitor research
- Sales process engineering
- Technical Troubleshooting
- Microsoft Visio
Certification
- Information Storage and Management (ISM)
- Powerstore
- Compellent
- Unity
- Vmax
- Cloud Infrastructure and Services
- Powerflex
Accomplishments
- Received the PSS Global Power Up Award from VP. Presales Solution Services for “Powering up business and delivering outstanding results.
- Recognized multiple times by manager and customer for precise, accurate and timely response on priority tasks.
Additional Information
Canadian Permanent Resident
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Sales Engineer Analyst
Dell Technologies
05.2022 - Current
Associate Sales Engineer Analyst
Dell Technologies
02.2019 - 04.2022
Bachelor of Technology Electronics And Communication Engineering -
Federal Institute of Science And Technology
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