Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
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Neha Arora

Neha Arora

Noida,UP

Summary

Results-driven Senior Business Consultant with over 13 years of IT experience, including 7+ years specializing in Salesforce CRM. Proven track record in leading complex projects, developing effective testing strategies, and enhancing operational efficiencies across diverse sectors. Currently expanding skill set in Selenium with Java and Python to enhance automation testing capabilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Business Consultant

EY GDS
10.2022 - Current
  • Spearheaded comprehensive Salesforce implementation project, integrating Sales Cloud, CPQ, and Marketing Cloud, exceeding client expectations.
  • Developed detailed Test Strategy and Test Plan, ensuring rigorous quality assurance aligned with strategic business goals.
  • Fostered robust relationships with stakeholders through regular communication, enhancing transparency and alignment throughout project lifecycles.
  • Designed insightful reports and dashboards, empowering stakeholders with actionable intelligence for informed decision-making.
  • Delivered impactful training sessions, maximizing user proficiency and effective utilization of Salesforce functionalities.
  • Identified and implemented process improvements that enhanced operational efficiency, resulting in elevated client satisfaction.
  • Analyzed and interpreted data to determine any problems or areas that need improvement.

Senior Quality Assurance Engineer

Copado
08.2021 - 08.2022
  • Led creation of innovative test strategies that established high standards for quality assurance and ensured top-notch software deliverables.
  • Managed high-performing QA team, driving accountability and ensuring rigorous testing standards across all project phases.
  • Championed Agile practices by participating in key ceremonies to swiftly address challenges, enhancing team collaboration and project agility.
  • Developed and executed comprehensive test cases, ensuring thorough validation of features in line with client requirements.
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.

CRM Quality Analyst

McGraw-Hill
01.2019 - 07.2021
  • Conducted rigorous testing for Salesforce functionalities during Classic to Lightning transition, enhancing user experience across mobile applications.
  • Collaborated with sales and service teams to identify and resolve process inefficiencies, leading to significant improvements in operational workflows.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Senior Software Test Engineer / Test Lead

Wipro Ltd
07.2011 - 11.2018
  • Generated detailed test plans, work instructions, and procedures based on client requirements and industry standards, ensuring comprehensive testing coverage.
  • Conducted regression testing, analyzed results, and submitted observations to development team.
  • Evaluated testing fixtures and procedures to ensure alignment with specific project requirements, enhancing testing accuracy and effectiveness.
  • Supervised team of testing technicians, quantifying results and providing actionable recommendations for optimized testing practices.
  • Implemented basic database queries to support testing activities, ensuring thorough validation of application functionality and data integrity.

Education

Masters of Technology in Computer Science Engineering -

BITS, Pilani

Bachelor of Computer Applications -

Guru Nanak Dev University, Amritsar

Skills

  • Java (Also beginner in Selenium)
  • Python (currently learning)
  • Waterfall
  • Rally
  • Continuous integration
  • Copado (DevOps- CRT)
  • JIRA
  • Planning & Execution
  • Scrum Framework
  • Project Planning
  • Quality assurance standards
  • Test Reporting
  • Agile Methodology
  • Training and mentoring
  • Strategic Planning
  • Testing management
  • Test Strategy & Test Plan Creation

Websites

Certification

  • Certified Scrum Master (CSM)
  • Salesforce Admin
  • Copado Fundamentals - Level 1
  • Copado Fundamentals - Level 2
  • Flosum Professional Certified
  • Gearset Fundamentals
  • CRT (Copado Robotic Testing)

Accomplishments

  • Tester of the Month: Recognized twice for outstanding performance.
  • Outstanding Performance Award: Honored by the Senior Director of Halliburton for excellence in the Halliburton account.
  • Best Team Member Award: Acknowledged for exemplary teamwork in the State Street account.
  • Most Valuable Player Award: Received from the CIO of Varian Medical Systems for exceptional contributions in Salesforce projects.
  • Client Commendation: Recognized by American Family Insurance for delivering impressive QA services.

Timeline

Senior Business Consultant

EY GDS
10.2022 - Current

Senior Quality Assurance Engineer

Copado
08.2021 - 08.2022

CRM Quality Analyst

McGraw-Hill
01.2019 - 07.2021

Senior Software Test Engineer / Test Lead

Wipro Ltd
07.2011 - 11.2018

Masters of Technology in Computer Science Engineering -

BITS, Pilani

Bachelor of Computer Applications -

Guru Nanak Dev University, Amritsar

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Neha Arora