Neha Benival

• Evaluated counselor performance and provided feedback as needed.
• Trained newly hired counselors on proper methods of instruction and safety protocols.
• Ensure parent/student leaves with a positive word of mouth, which can bring more clients and increase referrals.
• Stay updated about the various study abroad programs offered by colleges/universities and use the knowledge to help students.
• Help students with every detail from registration to flying to the host country.
• Maintain a proper database of students counseled, and applications sent abroad.
• Receive client details and assess the suitability of the candidate for the course and university of his/her choice, and provide guidance accordingly.
• Assisting with activities to promote universities represented by the Company.
• Conducted staff meetings to discuss expectations, policies, procedures, and safety regulations.
• Provided guidance to counselors on how to handle disciplinary issues with students and parents.
• Provided supervision and mentorship to junior counselors and counseling interns.

I have expertise in different destinations like the U.K. Germany, France, and Ireland, in terms of universities, courses provided, and application process.

• Discussions on career options available to them, based on their background.
• Assessing clients' characteristics, skills, and interests, and advising them on appropriate career options.
• Helping clients solve problems and manage their careers.
• Counseling clients who are suffering from stress or facing problems in making career decisions.
• Attending education fair organised by agents.
• Agent collaboration for B2B sales.
• Approaching students' profiles for scholarships.
• Moving students to have a positive approach towards studies.
• Keeping in touch with ex-students through emails and phone calls at regular intervals, and staying informed on their career growth.
• Developing positive relationships with students, staff, and parents.
• Assessment, profiling, and university shortlisting for students.
• Communicating with universities, partners, and students.
• Managing and processing the application process for partner's agents.
• Conducting monthly training for agents.
• Liaising with universities and university officers for student recruitment.
• Developing and maintaining an excellent knowledge of our services and products.
• Conducting and preparing students for university interviews.
• Responsible for a maximum number of student enrollments, ensuring quality.
• Responsible for training new staff members within the company.
• Developing new business and liaising with existing partners.
• Encouraged clients to become open and talk about their feelings using motivation, empathy, and support.
• Used quick decision-making skills to provide smart, on-the-spot answers to client concerns.
• Conducted counseling using a wide range of methods, including face-to-face, phone, live chat, and Zoom.
• Visa Guidance.

• Processing applications for students,
• Managing smooth application process,
• Liaising with universities and university officers for student recruitment,
• Maintaining the data of all registered students and their status etc., Corresponding with counselors and the university,
• Strong and drawing emails,
• Assisting at university exhibitions/education fair, British Council exhibitions,
• Used quick decision-making skills to provide smart, on-the-spot answers to client concerns.
• Performed all duties in line with relevant compliance, legal requirements and internal safeguarding policies.

• To make Data entry,
• Handle over-the-phone enquiries
• Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
• Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
• Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
• Communicated with clients to obtain a better understanding of needs and make recommendations on appropriate products.
• Helping customers with their queries,
• Updating anddaily reportsg to my team leader.