Neha Bose
Dwarka
Summary
Experienced in underwriting performance, aiming to facilitate the development of a unified and efficient underwriting governance structure across diverse business lines and geographies. Enthusiasm lies in working towards the implementation of simplified processes and fostering productive relationships with both internal and external stakeholders. Committed to driving continuous improvement in underwriting governance performance, striving to make a meaningful impact in this field.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Global Underwriting Performance Manager
AXAXL
07.2022 - Current
- Managing performance monitoring of underwriting reviews through 1st, 2nd, and 3rd lines of defense, including creating and implementing KPI dashboards on PowerBI, creating and maintaining annual Governance Review schedules, and being a point of contact between UW teams (across regions and global products), risk management, as well as internal audit.
- Analytical assessment on review observations transversally from all three lines of defense reviews, finding focus areas of improvement and optimization
- Working on multiple projects to support simplifying governance processes, exposure management, and process optimization, leveraging AI solutions and LLMs to automate controls and increase underwriting efficiency
Manager – Credit Control and Premium Accounting
AXAXL
04.2017 - 07.2022
- Led a team of credit controllers, managing technical accounting processes for EMEA countries of France, Italy, Sweden, and Benelux
- I was involved in the transition of various European processes, leading onsite training sessions, and coordinating with the onshore stakeholders regarding training, handover, change management, and monitoring the transition
- Maximized performance by proactive monitoring of KPIs and mentoring team members.
Associate Consultant – Policy Management
AXAXL
04.2012 - 04.2017
- Supported administration of global insurance programs for EMEA countries, like France, Switzerland, and Benelux, working on policy issuance, system data quality, and managing mid-term endorsements
- During my tenure, I transitioned various administrative processes, including training and mentoring new team members
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Customer Service Executive – Payments Officer
HSBC-HDPI
08.2010 - 06.2011
- Working as a payments officer in HSBC’s payments process, I was responsible for processing and checking electronic transfers and facilitating smooth transfer of funds, in addition, to interact with French banking agencies to ensure secure and faultless transfer of funds, training of new trainees in the basics and intricacies of the process, doing quality checks for my team for better performance
Education
Diploma program - TV journalism and news production
TV Today Media Institute
Bachelor of Arts - English Literature
Delhi University
Skills
- Underwriting Performance Management
- KPI Performance Reporting
- Data Aggregation Monitoring
- Project Management
- Experienced in Data Visualization Using Microsoft Power BI
- Effective Stakeholder Engagement
- Solid Understanding of VBA
- Analytical thinking
- Working with AI and LLM prompt engineering
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Italian
Elementary (A2)
Certification
- Leadership in 21st Century - IIM Ahmedabad
- DELF B2 (French) - Ministry of French Education
- Certification in Translation & Interpretation
- PMP Training Certification
Timeline
Global Underwriting Performance Manager
AXAXL
07.2022 - Current
Manager – Credit Control and Premium Accounting
AXAXL
04.2017 - 07.2022
Associate Consultant – Policy Management
AXAXL
04.2012 - 04.2017
Customer Service Executive – Payments Officer
HSBC-HDPI
08.2010 - 06.2011
Diploma program - TV journalism and news production
TV Today Media Institute
Bachelor of Arts - English Literature
Delhi University
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