Neha Chandratre
Vasai
Summary
Banking/KYC Onboarding Specialist with 17 years experience in KYC process setup, Video KYC process setup, STR reporting, Monitoring the Blockchain transactions, Reviewing High Risk Geo Location Cases
Overview
14
14
years of professional experience
4
4
Languages
Work History
KYC SENIOR MANAGER
WAZIRX CRYPTOCURRENCY EXCHANGE
3 2021
- Manage a team of 20-25 KYC agents
- Create SOP for KYC and BANK Verification process
- Recruitment and training all kyc officers for KYC On Boarding and Bank Verification process
- Corporate KYCs account processing
- Due Diligence of the platform users Enhanced Due Diligence of LEA cases Transaction monitoring of suspicious cases
- Name screening, PEP check, Adverse Media alert check of the new/existing clients, UNSCR,UAPA Check
- Providing feedback to the Product/Tech Team about the KYC process to ensure updates are implemented, enhancing efficiency for both users and the organization
- KYC Signup page improvement on our website
- I'm assisting my Manager with preparing the STR reporting for FIU cases
- Setup the Multi Level KYC Process for all the users
- Oversaw the Compliance aspect of the Video KYC process
- Monitoring the Blockchain Eco System transactions done on our platform
- Ie Travel Rule.
OPERATIONS HEAD
IDFC FIRST BANK
01.2017 - 05.2020
- Handling Email Escalations KYC queries handling
- Reconciliation of internal office accounts SQ and Internal Audit handling
- Account opening / Service request processing
- Foreign Remittance Processing, Trade Transaction Processing Financial/Non Financial transaction authorizations
- Handling Legal and Govt department notices
- Control Testing ,Branch launches activities
- Voucher Vendor Management
- Training the new staff for entry and authorizer level
- Soft Skills training Providing Product Knowledge about Banking and Mutual funds products to new staff.
BRANCH OPERTIONS HEAD
HDFC BANK LTD
03.2012 - 01.2017
- Branch banking operations Team management
- Service Quality checking Inventory Management
- Handling Legal and Govt department notices
- Trade Forex Transaction Processing.
DEPUTY MANAGER OPERATIONS
INDUSIND BANK
02.2010 - 03.2012
- Account opening processing in work flow
- KYC Scrutiny for all account opening / service request AML alert management
- Forex transaction processing Transaction processing
- Fund Transfer/NEFT/RTGS/DD/PO.
EXECUTIVE
AXIS BANK LTD
11.2006 - 01.2010
- Cash Handling
- Clearing desk management – local/outstation/high value
- GBM transaction - Government business payment/ Tax payments
- Lockers
- Credit card payment uploads Salary uploads.
Education
PGDBA - undefined
Symbiosis Pune
Diploma in Finance - undefined
Welingkar Mumbai
BCOM - undefined
Mumbai University
HSC - undefined
Pune University
SSC - undefined
Pune University
Skills
Team Management
Interpersonal Skills
Root Cause Analysis
Error Free Banking Operations
Transaction Processing
Audit and Compliance
KYC Onboarding
Service Quality
Self Driven
Multi tasking
Proactive
Accomplishments
- Streamlined the KYC Signup process for Individual and Corporate account openings at WazirX
- Implemented features like Digilocker, Selfie liveliness check, Aadhar Masking
- Reported suspicious account opening cases to FIU through STR reporting
- Managed a team of 25 KYC agents and independently managed 60-70 KYC agents during the Bull Run
- Identified and reported cases of document integrity issues and suspected mule activity
- Established vendor support for Name Sanctions, Adverse Media, PEP, and people linked with financial crime
- Handled all corporate account openings at WazirX
- Excelled at detecting suspicious mule customers from high-risk regions
Timeline
OPERATIONS HEAD
IDFC FIRST BANK
01.2017 - 05.2020
BRANCH OPERTIONS HEAD
HDFC BANK LTD
03.2012 - 01.2017
DEPUTY MANAGER OPERATIONS
INDUSIND BANK
02.2010 - 03.2012
EXECUTIVE
AXIS BANK LTD
11.2006 - 01.2010
KYC SENIOR MANAGER
WAZIRX CRYPTOCURRENCY EXCHANGE
3 2021
PGDBA - undefined
Symbiosis Pune
Diploma in Finance - undefined
Welingkar Mumbai
BCOM - undefined
Mumbai University
HSC - undefined
Pune University
SSC - undefined
Pune University
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