PRABU KANDASAMY
Pune
Summary
Overall, 10+ years' Experience in Banking Domain. Excellent experience with Client onboarding, KYC, AML. Strong Customer Orientation & ability to engage with different types of customers. Consistent performance and contributions to team success through hard work, attention to detail and excellent organizational skills.
Overview
11
11
years of professional experience
Work History
KYC- Senior Analyst/Team Leader
eClerx Services Limited
Pune
09.2023 - Current
- Collection and verification of confidential client data via publicly available and internal sources.
- Understand Client’s KYC policy along with Global and local requirements when completing documentation inclusive of Customer Identification Program (CIP)
- Reviewing and analyzing AML/KYC documentation for both new and existing customers, identifying main issues and missing information, and documenting the analysis and conclusions.
- Conducting reputational checks on individuals or entities, including screening for negative news, sanctions, and politically exposed persons (PEP).
- Liaise directly with Clients, Sales, Relationship Manager, onshore teams, and Local Account Officer within Client management and KYC teams, and assist where appropriate.
- Identifying and evaluating AML/CTF risks according to an internal risk-based approach.
- Collecting, analyzing, and maintaining AML/KYC documentation.
- Ensuring the KYC databases and KYC software are kept up-to-date and accurately populated.
- Responding to or escalating urgent and sensitive KYC requests appropriately.
- Acting as a primary point of contact within the team for questions or issues related to KYC.
- Providing reports on AML and KYC activities to the Money Laundering Reporting Officer (MLRO).
- Participating in various internal projects, such as internal training and organizational teamwork.
Relationship Manager/Quality Assurance Analyst
Tata consultancy services
Bangalore
04.2018 - 04.2023
- Worked with multiple internal departments and as a liaison with Medicare to facilitate communication and deliver personalized solutions to clients.
- Networked with business leaders and executives to identify the needs and solutions of potential and existing clientele.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Performing the QA (6 Eye) and solve the QA related issues using technique like Brainstorming, calibration exercise/Gap analysis and root cause analysis within the team
- Operated in a self-directed environment with minimal input to solve problems and implement resolutions.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Assessed client satisfaction throughout management process by soliciting feedback.
Client Onboarding Specialist
Tata Consultancy Services
Bangalore
03.2016 - 03.2018
- Worked and managed approximately 20-30 existing and new customers monthly, to understand needs and provide onboarding and KYC service(s)
- Increased customer satisfaction by resolving any AML/KYC issues by resolving outstanding issues internally when applicable
- Resolved escalated problems, improved communications operation and provided exceptional internal and client support
- Coordinate account-opening process with Relationship Managers and other business units in order to complete all the documents required for both local and regional accounts
- Provide support to Relationship Managers, Relationship Support Unit, Business Unit Heads and others to meet all audits established controls
- Trained team members how to identify and control KYC risks at frontline, including how to interpret and apply company procedures and policies.
Operational Risk and Compliance KYC/AML Analyst
Tata consultancy services
Bangalore
03.2013 - 02.2016
- Independently managed multiple simultaneous requests inclusive of customer data maintenance in a high-pressure work environment
- Review Client accounts to identify potential issues and risks and ideal mitigation strategies
- Maintained detailed tracking of KYC file status and other customer record activities to ensure completion within required timeframes
- Evaluated existing processes to identify gaps and assist to devise solutions
- Coordinated client compliance and due diligence requests to assist and facilitate quality assurance and internal audits
- Collected and examined financial statements and documents to assist in identifying unusual transaction patterns
- Conducted due diligence searches in various third-party and internal databases
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
Education
Bachelor of Arts - Commerce in Computer Applications
Jairam Arts & Science College
Salem, Tamil Nādu09-2012
Skills
- Client Onboarding/AML/KYC Compliance
- Verbal and written communication
- Business operations
- MS Office
- Project management/Problem resolution
- Supervision
- Team management
- Client management
- Strong analytical skills
- Reporting Requirements
Disclaimer
The information stated above is true to the best of my knowledge and belief.
Timeline
KYC- Senior Analyst/Team Leader
eClerx Services Limited
09.2023 - Current
Relationship Manager/Quality Assurance Analyst
Tata consultancy services
04.2018 - 04.2023
Client Onboarding Specialist
Tata Consultancy Services
03.2016 - 03.2018
Operational Risk and Compliance KYC/AML Analyst
Tata consultancy services
03.2013 - 02.2016
Bachelor of Arts - Commerce in Computer Applications
Jairam Arts & Science College
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