Neha Chaudhary
Change Manager
New Delhi
Summary
Experienced Change Management professional with over 10 years in process optimization and digital transformation. Demonstrated expertise in stakeholder management, risk assessment, and regulatory compliance. Certified Scrum Master and Product Owner with a strong foundation in agile methodologies.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Change Manager
Tata Consultancy Services
09.2022 - Current
- Lead change and release management initiatives across multiple enterprise applications
- Chair Change Advisory Board (CAB) meetings and evaluate RFCs for implementation feasibility
- Develop and implement risk assessment frameworks and mitigation strategies
- Foster stakeholder engagement through effective communication and training programs
- Monitor and report on change management metrics to improve process efficiency
Validation Analyst
Tata Consultancy Services
08.2016 - 09.2022
- Managed validation processes for business-critical applications
- Developed and executed test strategies using ALM and Q-Test platforms
- Created and maintained comprehensive validation documentation
- Conducted system impact analyses for change requests in Track Wise
- Oversaw CAPA management and periodic system reviews
Process Enabler
Tata Consultancy Services
05.2012 - 07.2016
- Improved skip tracing operations for Citi customer accounts
- Provided training and mentorship to team members
- Developed and updated Standard Operating Procedures
- Ensured process compliance during external audits
Customer Care Executive
IBM
01.2011 - 05.2012
- Resolved customer inquiries for a Scottish energy provider
- Maintained high customer satisfaction through effective problem resolution
- Collaborated with cross-functional teams to address complex issues
Education
BBA - Business Administration And Management
ICFAI National College
Dehradun, India 07.2006 - 06.2009
Skills
- Change Management
- Process Optimization
- Risk Assessment
- Stakeholder Management
- Quality Assurance
- Team Leadership
- ServiceNow
- Jira
- TrackWise
- ALM
- Q-Test
- MS Project
- SharePoint
Certification
Professional Scrum Product Owner (PSPO I) - Scrum.org
Timeline
Change Manager
Tata Consultancy Services
09.2022 - Current
Professional Scrum Product Owner (PSPO I) - Scrum.org
01-2022
Professional Scrum Master (PSM I) - Scrum.org
01-2021
Validation Analyst
Tata Consultancy Services
08.2016 - 09.2022
Process Enabler
Tata Consultancy Services
05.2012 - 07.2016
Customer Care Executive
IBM
01.2011 - 05.2012
BBA - Business Administration And Management
ICFAI National College
07.2006 - 06.2009
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