Timothy Waghmare
Pune
Summary
Dynamic Change Manager with extensive experience at Barclays Global Service Centre, adept at driving process improvements and managing change lifecycles. Proven skills in risk assessment and stakeholder engagement, successfully enhancing change success rates and promoting automation initiatives. Recognized for leadership in cross-functional teams and delivering impactful results in IT service management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Change Manager
Barclays Global Service Centre
Pune
03.2019 - Current
- Own and manage the Change Management lifecycle (Standard, Normal, Emergency changes).
- Conduct impact, risk, and benefit assessments for proposed changes.
- Chair or coordinate the Change Advisory Board (CAB) meetings.
- Ensure all changes are recorded, classified, prioritized, and tracked in the system (e.g., ServiceNow, BMC Remedy, Jira Service Management).
- Work closely with technical teams and business units to schedule changes and avoid conflicts or outages.
- Monitor and report on change success rates, back-out plans, and post-implementation reviews.
- Maintain audit compliance and documentation for all change activities.
- Drive continuous improvement initiatives in the change process.
- Promote adoption of Standard Changes and automation of low-risk repetitive changes.
- Serve as a liaison between Operations, Development, Project Management, and other stakeholders.
- Project Type: Change Management
- Role: Department: IT / Service Management / Business Transformation
Project Support and Team Handling
TopSource
Pune
03.2011 - 06.2018
- Supported UK Payroll & Pension services, including RTI and decommissioning workflows.
- Transitioned key payroll processes onsite during UK visit in December 2012.
- Maintained client SharePoint, conducted daily status meetings, and tracked CRs.
- Created lesson-learned documents and handled SLA tracking & risk mitigation.
- Project Type: Payroll & Pensions Services
- Project Description: Projects and SLA Driven
Sr.CSO
Mphasis
Pune
03.2009 - 10.2011
- Handled mortgage and auto insurance processes; conducted quality reviews and mentoring.
- Delivered feedback, created refreshers, and drove continuous improvement.
- Awarded Best Team recognition for multiple months in 2010.
- Project Type: BPO – Balboa Insurance
- Project Description: Insurance Processing- Customer Satisfaction
Unit Manager
Mphasis
Pune
01.2008 - 07.2009
- Led operations for BPO insurance processes; conducted training and team performance reviews.
- Implemented structured team ranking models to improve competencies.
- Ensured service levels were achieved and optimized resource allocation.
- Project Type: BPO – Balboa Insurance
- Project Description: Operations Management-Customer Satisfaction
Assistant Accountant
Adroit Systems
Pune
07.2002 - 07.2003
- Maintained daily accounts and prepared annual financial statements.
- Supported audits and project office operations, including travel and expense tracking.
- Project Type: Manufacturing
- Project Description: Manufacturing and Services
Education
Emerging Leaders Program -
01.2008
Bachelor of Commerce -
Bhartiya Shiksha Parishad
01.2000
Skills
- Knowledge of change management tools like ServiceNow
- Risk and impact assessment skills
- Transition & Project Management
- Vendor & Invoice Management
- Client & Stakeholder Engagement
- UK Payroll & Pension Systems
- Process Improvement & Risk Mitigation
- SAP, EPRO, AIP, SharePoint
- Team Leadership & Training
- Report Generation & Data Analysis
- Change management
- Risk assessment
- Stakeholder engagement
Certification
- ITIL V3 Foundation - 2017
- Frankfinn Management India - 2002
- PMP Trained - 2017
Timeline
Change Manager
Barclays Global Service Centre
03.2019 - Current
Project Support and Team Handling
TopSource
03.2011 - 06.2018
Sr.CSO
Mphasis
03.2009 - 10.2011
Unit Manager
Mphasis
01.2008 - 07.2009
Assistant Accountant
Adroit Systems
07.2002 - 07.2003
Emerging Leaders Program -
Bachelor of Commerce -
Bhartiya Shiksha Parishad
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