NEHA CHAUDHARY
New Delhi
Summary
Experienced Change Management professional with over 10 years in process optimization. Demonstrated expertise in stakeholder management, risk assessment, and regulatory compliance. Certified Scrum Master and Product Owner with a strong foundation in agile methodologies.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Change Manager
HCL Technologies
05.2025 - Current
- Managed end-to-end lifecycle of change requests (RFCs) across applications and infrastructure, ensuring compliance with ITIL/ITSM standards.
- Coordinated with cross-functional teams and facilitated CAB/ meetings to secure approvals and minimize business disruption.
- Prepared and maintained process documentation, change calendars, and audit-ready reports to support governance and compliance.
- Assessed risks and impacts of proposed changes, driving mitigation, rollback planning, and post-implementation reviews (PIR).
- Monitored KPIs (change success rate, cycle time, post-release incidents), generating weekly/monthly reports and presenting insights to stakeholders.
- Streamlined change processes to reduce unauthorized/emergency changes and improve overall change success rate.
Change Manager
Tata Consultancy Services
09.2022 - 05.2025
- Lead change and release management initiatives across multiple enterprise applications
- Change Advisory Board (CAB) meetings and evaluate RFCs for implementation feasibility
- Develop and implement risk assessment frameworks and mitigation strategies
- Foster stakeholder engagement through effective communication and training programs
- Monitor and report on change management metrics to improve process efficiency
Validation Analyst
Tata Consultancy Services
08.2016 - 09.2022
- Managed validation processes for business-critical applications
- Developed and executed test strategies using ALM and Q-Test platforms
- Created and maintained comprehensive validation documentation
- Conducted system impact analyses for change requests in Track Wise
- Oversaw CAPA management and periodic system reviews
Process Enabler
Tata Consultancy Services
05.2012 - 07.2016
- Improved skip tracing operations for Citi customer accounts
- Provided training and mentorship to team members
- Developed and updated Standard Operating Procedures
- Ensured process compliance during external audits
Education
BBA - Business Administration And Management
ICFAI National College
06.2009
Skills
- Change Management
- Process Optimization
- Risk Assessment
- Stakeholder Management
- Quality Assurance
- Team Leadership
- ServiceNow
- Jira
- TrackWise
- Fresh Service
- ALM
- Q-Test
- MS Project
- SharePoint
Certification
01/2022 Professional Scrum Product Owner (PSPO I) - Scrum.org
Websites
Timeline
Change Manager
HCL Technologies
05.2025 - Current
Change Manager
Tata Consultancy Services
09.2022 - 05.2025
Validation Analyst
Tata Consultancy Services
08.2016 - 09.2022
Process Enabler
Tata Consultancy Services
05.2012 - 07.2016
BBA - Business Administration And Management
ICFAI National College
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Pooja SaxenaPooja Saxena
Senior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt LtdSenior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt Ltd
GIRISH KORIGIRISH KORI
Senior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBHSenior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBH
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Mehak LalitMehak Lalit
Senior Process Associate at Genpact Pvt. Ltd.Senior Process Associate at Genpact Pvt. Ltd.