Neha Chauhan
Faridabad
Summary
Client Success and Operations professional with over 8 years of experience in client relations, operations, and account management. Proven ability to manage high-value partners, launch large-scale campaigns, streamline operational processes, and deliver exceptional customer experiences. Skilled at stakeholder management, cross-functional coordination, and building long-term client relationships. Adept at improving efficiencies, reducing escalations, and driving partner satisfaction in fast-paced, high-pressure environments.
Overview
10
10
years of professional experience
Work History
Campaign Operations Manager
Luxury Escapes Travel Pvt. Ltd.
12.2022 - 09.2025
- Managed 25+ luxury hotel partnerships across Europe, UAE and India, functioning as the primary point of contact for 10+ internal and external stakeholder groups.
- Executed high-performing international travel campaigns with 100% on-time launches.
- Onboarded 50+ hotel partners, reducing onboarding turnaround time by 20%.
- Delivered 30+ partner training sessions, increasing partner self-sufficiency and reducing support queries by 35%.
- Oversaw daily inventory operations for 5,000+ room nights with 99% data accuracy.
- Ensured ACCC compliance by reviewing 200+ campaign and marketing assets.
- Coordinated with 6+ internal teams (content, marketing, legal, tech, CRM, revenue) to validate backend setups and resolve technical/content issues.
- Maintained all partner and campaign data in Salesforce with high accuracy.
- Streamlined operational processes, improving workflow efficiency and reducing campaign delays.
- Managed vendor relationships to ensure smooth delivery and client satisfaction.
- Resolved escalations and customer complaints, maintaining excellent satisfaction levels.
Consultant - Customer Service
HealthifyMe
07.2021 - 09.2022
- Assessed client needs and recommended tailored health solutions, boosting satisfaction scores by 20%.
- Built long-term relationships, driving a 30% repeat engagement rate.
- Delivered product education, handled multi-channel communication, and resolved issues quickly.
- Supported onboarding and training of 5–10 new team members.
Customer Experience Specialist
Lenskart
04.2019 - 02.2021
- Assisted customers with eyewear selection and optometry services.
- Maintained 100% accuracy while processing orders and payments.
- Resolved customer complaints with empathy, ensuring positive outcomes.
Content Operations Associate
Foodpanda
06.2015 - 02.2019
- Managed data accuracy for online menus and listings across multiple cities.
- Resolved 10+ operational and content-related tickets per day.
- Contributed to major projects including Main Cuisine Improvement and The Great Optimization.
- Used Salesforce, Zendesk, and OCR tools for backend updates and quality control.
Education
Master of Arts - Sociology
Swami Vivekananda Subharthi University
Meerut07-2020
Bachelor of Arts - Sociology
Delhi University
Delhi07-2013
Senior Secondary (CBSE) -
Bharatiya Vidya Bhawan
Delhi07-2010
Skills
- Client Success & Relationship Management
- Partner Onboarding & Enablement
- Operations & Process Optimization
- Campaign/Account Management
- Customer Support & Escalation Handling
- Data Tracking & Account Health Monitoring
- Stakeholder Management (Internal & External)
- SOP Creation Quality Control Compliance
- Salesforce Zendesk Google Workspace OCR Tools
- Strong Communication & Problem-Solving
- High Ownership Multitasking Independent Execution
Hobbies and Interests
- Singing
- Candle Making
- Yoga
Timeline
Campaign Operations Manager
Luxury Escapes Travel Pvt. Ltd.
12.2022 - 09.2025
Consultant - Customer Service
HealthifyMe
07.2021 - 09.2022
Customer Experience Specialist
Lenskart
04.2019 - 02.2021
Content Operations Associate
Foodpanda
06.2015 - 02.2019
Master of Arts - Sociology
Swami Vivekananda Subharthi University
Bachelor of Arts - Sociology
Delhi University
Senior Secondary (CBSE) -
Bharatiya Vidya Bhawan