NEHA Chauhan
A-823, G.D. Colony, Mayur Vihar Phase-3, Delhi
Summary
Customer Relationship Management professional with over 4+ years of experience in customer support, process coordination, and dispatch operations. Skilled in handling customer queries, complaint resolution, vendor coordination, and CRM tools. Known for strong communication skills, attention to detail, and the ability to work effectively both independently and in a team environment.
Overview
10
10
years of professional experience
Work History
Customer Relationship Management
Kuvam Technologies Pvt. Ltd.
06.2021 - Current
- Managed end-to-end customer relationship activities from enquiry to order closure and payment follow-ups
- Handled inventory management, monitored stock levels, and initiated material re-ordering as required
- Prepared and processed Quotations, Proforma Invoices (PI), Job Orders, Dispatch Advice, and Delivery Challans
- Coordinated dispatch activities and ensured timely delivery to customers
- Fixed appointments between customers and sales engineers and coordinated site visits
- Maintained and managed regional sales engineers' customer databases and supported lead generation activities
- Handled complete order-to-cash cycle, including: FMS Order processing, Dispatch coordination, Collection and payment follow-ups against PI
- Managed FMS-related operations, including: FMS Complaints, FMS Repairs, FMS Warranty Claims, FMS DC (Returnable)
- Coordinated Rotary Table activities, including: Rotary Maintenance, Rotary Installation
- Handled FMS NBD, CRR, and NCR processes, ensuring proper documentation and timely closure
- Acted as a key coordination point between customers, vendors, sales engineers, and internal teams to ensure smooth operations
Process Coordinator
Kuvam Technologies Pvt. Ltd.
06.2021 - 02.2022
- Managed and tracked all pending operational and FMS-related tasks, ensuring timely closure
- Took regular follow-ups with internal teams, vendors, and customers to complete pending activities
- Monitored FMS pending cases and ensured resolution within defined timelines
- Prepared and shared status reports of pending tasks with the Director regularly
- Prioritised critical and time-sensitive tasks to ensure smooth workflow and operational efficiency
- Supported team members in handling complex or urgent assignments and ensured priority completion
- Coordinated across departments to ensure no process gaps or delays
- Ensured all operational activities were completed accurately and on schedule
- Managed workflow of materials and information across departments
- Ensured all process steps were completed accurately and on time
Associate - Customer Support
Tech Mahindra Limited
09.2017 - 11.2020
- Provided customer support through calls and emails
- Handled customer complaints and issue resolution
- Maintained positive client relationships through effective communication
Data Entry Operator
Offshoot Agency Pvt. Ltd.
01.2016 - 06.2016
- Managed and entered customer data accurately
- Verified data for errors and maintained data integrity
- Ensured confidentiality and accuracy of records
Education
M.A. - Political Science
IGNOU
01.2020
B.A. -
University of Delhi
01.2018
12th -
CBSE
01.2015
10th -
CBSE
01.2013
Skills
- Customer Relationship Management (CRM)
- FMS Operations & Coordination
- Order Processing & Dispatch Management
- Inventory & Vendor Coordination
- Complaint Handling & Warranty Claims
- Lead Generation Support
- MS Office (Word, Excel, Outlook, PowerPoint)
- Data tracking
- Team collaboration
- Order processing
- Quotation preparation
- Dispatch coordination
- Problem solving
Personal Information
- Date of Birth: 12/10/96
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
- Hindi
- English
- Hindi
Timeline
Customer Relationship Management
Kuvam Technologies Pvt. Ltd.
06.2021 - Current
Process Coordinator
Kuvam Technologies Pvt. Ltd.
06.2021 - 02.2022
Associate - Customer Support
Tech Mahindra Limited
09.2017 - 11.2020
Data Entry Operator
Offshoot Agency Pvt. Ltd.
01.2016 - 06.2016
M.A. - Political Science
IGNOU
B.A. -
University of Delhi
12th -
CBSE
10th -
CBSE