Neha Diyalani
Banking Professional-Retail assets operations
Greater Noida
Summary
Proven leader at ICICI Bank Limited with 14 years of experience, adept in streamlining operations and enhancing productivity through digitization and process improvements. Excelled in team collaboration and customer service, significantly reducing operational costs. Skilled in applications like Finnone and Finacle, demonstrating a positive attitude and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Unit Head-Lending Operations in Retail Assets
ICICI Bank Limited
04.2023 - Current
- Vendor management-TCS mortgage Gurgaon, Namaste credit, Datamatics, Teal India, Wipro for various activities of sanction process eg: Credit appraisal memo generation, Loan account generation, login check digital, handling pre approved offers of customer for products-Mortgage, Auto loan, Personal loan, Education loan
- Quality check-Vendor financial data entry, disbursement exceptions for mortgage loans
- Streamlined unit operations by implementing efficient processes and procedures.
- Reduced operational costs through continuous process improvement- digitization of mortgage loan booking and disbursement, swift personal loan disbursement, implementing Robotics in receipt updation in loan account, online processing fee receipt handling .
- TAT management and privileged servicing to affluent customers.
- LAP disbursement to co-lending NBFCs like SBFC Finance Ltd, IIFL.
- Handling SOAX/internal audit queries based on risk and compliance framework.
- Conduct research and analysis, assist with product development for improvement in business processes.
Banking Analyst -Lending Operations
ICICI Bank Limited
04.2021 - 03.2023
- Performed gap analysis to identify areas of improvement-Digitization of mortgage loan process, developmemt of I-lens ,track my loan application where single application is used for entire disbursement process of mortgage loan, personal loan, education loan, Robotics implementation in digital mortgage insurance.
- Collaborated with stakeholders to define project objectives and criteria-Understanding the challenges in newly developed application I-lens and getting resolved through coordination with various stakeholders product, TCS tech team, development team
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures- Preparation of operational guidelines for new processes of Co-lending, mortgage login checklist, education loan disbursement checklist
Team Leader-Loan Disbursement
ICICI Bank Limited
04.2018 - 03.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Handled disbursement process of various products-Mortgage, Auto Loan, LAP, Education Loan, Auto Loan
Deputy Branch Manager
ICICI Bank Limited
Noida
04.2012 - 03.2018
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Complaints handling of customer and providing better solution
Branch Operations Manager
ICICI Bank Limited
Noida
05.2010 - 03.2012
- Managed daily retail branch operations for optimal productivity and customer satisfaction.
- Handling ATM, vault, jewel loan, customer service, foreign exchange services
- Performed monthly compliance checks.
- Handled concurrent, internal audits
- Cash management , daily reports checking
Education
PG Diploma in Banking -
ICICI Manipal Academy
Bangalore 04.2001 -
Masters in Computer Applications -
MIET
Meerut 04.2001 -
Skills
Positive Attitude
Teamwork and Collaboration
Applications knowledge-Finnone ,NEO LMS, Finacle, I-lens, I-disburse, APS
Customer Service
Timeline
Unit Head-Lending Operations in Retail Assets
ICICI Bank Limited
04.2023 - Current
Banking Analyst -Lending Operations
ICICI Bank Limited
04.2021 - 03.2023
Team Leader-Loan Disbursement
ICICI Bank Limited
04.2018 - 03.2021
Deputy Branch Manager
ICICI Bank Limited
04.2012 - 03.2018
Branch Operations Manager
ICICI Bank Limited
05.2010 - 03.2012
PG Diploma in Banking -
ICICI Manipal Academy
04.2001 -
Masters in Computer Applications -
MIET
04.2001 -
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