Neha Garg
Morena
Summary
Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Executive
TLG GAMING
11.2020 - 12.2023
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences
- Drove customer retention, building engaging relationships through every interaction
- Managed online live chat, supporting customers simultaneously
- Resolved customer issues efficiently, seeking support from supervisor when necessary.
Education
MBA - Human Resources and Marketing
Mody University of Science and Technology
01.2020
B.com -
Jiwaji University
01.2018
12th -
Neiil World School
01.2015
10th -
Scholar's Public School
01.2013
Skills
- Customer retention strategies
- Email and live chat support
- Swift problem solver
- Multi-Channel Communication Skills
- Basis of R Software and SQL
- Management and Leadership Skills
- Exceptional Organizational Skills
Projects
TRAINING AND DEVELOPMENT
06/2019 - 07/2019
KS OILS LIMITED, DELHI
A study on the executives perception regarding the training and development system. STUDY OF THE EFFECTIVENESS OF ONLINE MARKETING ON INTEGRATED MARKETING, 09/2019, 03/2020, To analyze the effectiveness of online marketing as compared to traditional marketing tools.
Certification
Certified in Business Simulation (Capstone)
Languages
- Hindi
- English
Timeline
Customer Care Executive
TLG GAMING
11.2020 - 12.2023
MBA - Human Resources and Marketing
Mody University of Science and Technology
B.com -
Jiwaji University
12th -
Neiil World School
10th -
Scholar's Public School
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