NEHA GOUDA
Relationship Manager
Pune
Summary
Detail-oriented and customer-focused banking professional with extensive experience in financial services. Seeking a challenging position as an Assistant Manager in a reputable bank where I can leverage my leadership skills, banking knowledge, and commitment to excellence to drive operational efficiency and deliver exceptional customer service.
Driven and personable individual with natural talent for building and maintaining relationships.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Relationship Manager
RBL Bank
06.2024 - 02.2025
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Analyzed client needs to recommend tailored financial solutions and products.
- Managed customer accounts, ensuring compliance with bank policies and regulations.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Conducted regular follow-ups to address client inquiries and resolve issues promptly.
- Prepared detailed reports on account performance and client feedback for management review.
- Trained junior staff on relationship management practices and customer engagement strategies.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Customer Experience Executive
HDFC BANK
06.2022 - 03.2024
- Provided excellent customer service by assisting clients with account inquiries, transactions, and financial products.
- Identified sales opportunities and promoted banking products to meet customer needs and revenue targets.
- Handled cash transactions accurately and securely, following bank procedures and regulatory guidelines.
- Resolved customer complaints and inquiries in a timely and professional manner, ensuring high levels of customer satisfaction.
- Assisted in training new customer service representatives on bank procedures and customer service best practices.
Sale executive
HNHUB SOLUTION OPC PVT. LTD
03.2021 - 05.2022
- Experienced Sales Executive with a proven track record in hardware retail sales.
- Proficient in providing exceptional customer service and product knowledge to drive sales.
- Skilled in identifying customer needs and recommending appropriate hardware solutions.
- Demonstrated ability to meet and exceed sales targets and quotas.
- Excellent communication and interpersonal skills for building rapport with customers.
- Strong negotiation abilities to close deals and upsell products.
- Dedicated to ensuring customer satisfaction and fostering long-term relationships.
Education
Maharashtra Heritage -
MNVTI
Pune 2026
Bsc - Zoology
PUNE UNIVERSITY
PUNE01-2018
HSC - undefined
Maharashtra State Board
Pune01-2011
SSC - undefined
Maharashtra State Board
Pune01-2009
Skills
Trained in bank software including Oracle Flexcube, CRM Next, and Litmus World portals
Proficient in navigating and utilizing these platforms to streamline banking operations, manage customer relationships effectively, and gather valuable insights for continuous improvement and customer satisfaction
Relationship building
Client relationships
Excellent communication
Relationship building and management
Service support
Customer relationship management
Customer relationships
Time management
Client engagement
Risk management
Portfolio growth
Timeline
Relationship Manager
RBL Bank
06.2024 - 02.2025
Customer Experience Executive
HDFC BANK
06.2022 - 03.2024
Sale executive
HNHUB SOLUTION OPC PVT. LTD
03.2021 - 05.2022
SSC - undefined
Maharashtra State Board
HSC - undefined
Maharashtra State Board
Bsc - Zoology
PUNE UNIVERSITY
Maharashtra Heritage -
MNVTI