Neha Gupta
Panipat
Summary
Results-driven and highly motivated professional with over 4 years of experience in IT industry. Skilled in network troubleshooting, with a proven ability to resolve the issues. Adept at problem-solving, collaboration, and adapting to dynamic environments. Strong communication and organizational skills, with a commitment to delivering high-quality results. Seeking an opportunity to leverage expertise and contribute to the success of a forward-thinking organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Engineer
Wipro Technologies
09.2020 - Current
- Monitors and process the issues using ServiceNow tool.
- Troubleshoot complex multi-vendor network service provider issues.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Planned implementation of network enhancements and upgrades.
- Analyzed, identified and resolved complex network hardware and software problems.
Campus Ambassador
Viacom 18
01.2018 - 12.2020
- On ground representation of the brand.
- Liaising for permissions within the institute.
- Actively promoting the brands within the respective university.
- Optimized social media outreach efforts, resulting in an increased online presence for university-related updates, announcements, or achievements.
- Improved communication channels between students, faculty, and staff by maintaining up-to-date information displays throughout campus buildings.
Teacher
National Service Scheme
01.2019 - 12.2019
- Taught underprivileged students.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Education
M.Tech - Computer Science
Bits Pilani
Hyderabad, India11-2024
B.Sc.(H) - Computer Science
University Of Delhi
Delhi, India07-2020
12th -
Lord Mahavira Academy
Saharanpur, India01.2017
10th -
Lord Mahavira Academy
Saharanpur, India01.2015
Skills
- Network Troubleshooting Abilities
- Network device monitoring
- Technical support
- Technologically Competent
- Network troubleshooting
- Network configuration
- C
- Java (Basic)
- Continuous learning mindset
- Effective communication
- Proactive and team player
- Prioritization and Time Management
Certification
- Network Data Admin -L3
- AWS Certified Cloud Practitioner Essentials.
- Microsoft Certified Azure AI Fundamentals(AI-900)
- Microsoft Certified Azure Fundamentals(AZ-900).
- Best Paper Award In Research Paper Writing in college, which further gets published on IEEE Xplore
Timeline
Network Engineer
Wipro Technologies
09.2020 - Current
Teacher
National Service Scheme
01.2019 - 12.2019
Campus Ambassador
Viacom 18
01.2018 - 12.2020
- Network Data Admin -L3
- AWS Certified Cloud Practitioner Essentials.
- Microsoft Certified Azure AI Fundamentals(AI-900)
- Microsoft Certified Azure Fundamentals(AZ-900).
- Best Paper Award In Research Paper Writing in college, which further gets published on IEEE Xplore
M.Tech - Computer Science
Bits Pilani
B.Sc.(H) - Computer Science
University Of Delhi
12th -
Lord Mahavira Academy
10th -
Lord Mahavira Academy
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