NEHA GUPTA

• Taking calls related to insurance payments.
• Taking care of denials received from insurance .
• Creating SOP
• Taking client call every week for new updates.

• (01/27/2023-04/16/2024)

1. Answering questions about a company’s products or services
2. Processing payments and transactions
3. Resolving issues and troubleshooting technical problems
4. Delivering information about a company’s offerings
5. Providing proactive customer outreach
6. Through proactive chat, informing customers about real or potential product/service issues, proactively asking customers for feedback, and handling customer complaints.

• 09/28/2016-12/21/2019)
• Developed team communications and information, and the new updates.
• 1. Answering questions about a company’s products or services
  2. Processing payments and transactions
  3. Resolving issues and troubleshooting technical problems
  4. Delivering information about a company’s offerings
  5. Providing proactive customer outreach
  6. through proactive chat
  7.informing customers about real or potential product/service issues
  8.proactively asking customers for feedback
  9.Handling customer complaints

• AR follow up
• Denial management expertise in AR calling constantly focus on enhance the revenue management and cash flow by reducing the accounts receivable, bad debit and write offs
• Old Claims (depends on aging)
• Authorization (client specific)
• Taking actions after following up with the insurance, as per the company and the client specific protocol according to the denials
• Reviewing accounts
• Eligibility Verification
• Priority accounts handling.

• AR follow up
• Denial management expertise in AR calling constantly focus on enhance the revenue management and cash flow by reducing the accounts receivable, bad debit and write offs
• Old Claims (depends on aging)
• Authorization (client specific)
• Taking actions after following up with the insurance, as per the company and the client specific protocol according to the denials
• Reviewing accounts
• Eligibility Verification
• Dental Calling.