NEHA J
Sr. Associate Customer Support
Saikripa, Kovoor, Arinalloor P O, Kollam, Kerala
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To work in a professional work driven environment where I can improve my knowledge, skills which will enable the mutual growth of me and the organization.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sr. Associate Customer Support
Tech Mahindra
Hyderabad
06.2019 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science -
College of Applied Science
Adoor, Pathanamthitta 06.2016 - 04.2019
High School Diploma -
Govt. Higher Secondary School
Puthoor, Kollam 06.2014 - 04.2016
Skills
Customer support and assistance
Good Communication skills and positive attitude
Decision making strength, maturity and experience to manage team members
Time management, Team work
MS Excel, PowerPoint, Word
Timeline
Sr. Associate Customer Support
Tech Mahindra
06.2019 - Current
Bachelor of Science -
College of Applied Science
06.2016 - 04.2019
High School Diploma -
Govt. Higher Secondary School
06.2014 - 04.2016