Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

NEHA JAGTAP

Pune

Summary

•Working in Customer Service with 4 year of experience at a multinational corporation.

•Putting customers first culture and demonstrating a commitment to service leading to satisfaction for both internal and external customers.

•Proficient in SAP , Salesforce & ERP System.

•Successfully streamlined process of Internal Sales Support/ Customer Support and engaged & built strong relationship with customers.

• Capabilities in implementing effective solutions to the customer’s needs with an aim to improve customer contentment and consequently customer loyalty.

•Seeking opportunities to further leverage my customer service expertise and contribute to the success of a progressive organization.

•Always thriving to provide the best customer service experience

Overview

5
5
years of professional experience

Work History

Customer Service Administrator

Southco India Pvt Ltd
10.2021 - Current
  • Customer order, quotations & sample process in SAP
  • Responsible for creating & sharing reports on daily basis from business analysis.
  • Technical support on products, supporting international customer service team in the preparation of reports,
  • Assigning customer requests, cooperation with the sales department in the field of offers and sample parts for potential and existing customers
  • Support the complaint process, escalation of notifications to the appropriate departments
  • Providing information on stock levels and delivery dates to customer
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
  • Assisted customers with product-related questions, feedback and complaints.
  • Updated customer service database with new information, address changes and contact details.

Customer Service Associate

Tredegar Film Products
01.2020 - 01.2021
  • Managed customer communication, entered orders in system, and processed quotations efficiently
  • Facilitated effective communication between customers and production team by sharing and entering customer orders in JDE.
  • Production planning based on monthly order & forecast
  • Assist customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Addressed customer service enquires quickly and accurately.
  • Assisted in fulfillment of customer orders placed in person, via email, online
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
  • Maximized customer satisfaction by resolving service issues promptly.
  • Assisted customers with product-related questions, feedback and complaints.

Education

Diploma - Information Technology -

Government Polytechnic
Awasari
2018

Some College (No Degree) - HSC

Neminath Jain College
Chandwad
01-2015

SSC - SSC

Mahatma Phule Highscool
Dugaon
2013

Skills

  • Skilled in SAP & Salesforce
  • Proficient in handling European Customer
  • Customer Query resolution
  • Product Technical knowledge
  • Customer complaint management
  • Written and verbal communication skills
  • Order fulfillment & Order processing ( SAP)
  • Creative problem solving & Multi-tasking

Accomplishments

  • Employee of Month Award

Timeline

Customer Service Administrator

Southco India Pvt Ltd
10.2021 - Current

Customer Service Associate

Tredegar Film Products
01.2020 - 01.2021

Diploma - Information Technology -

Government Polytechnic

Some College (No Degree) - HSC

Neminath Jain College

SSC - SSC

Mahatma Phule Highscool

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NEHA JAGTAP