Summary
Overview
Work History
Education
Skills
Awards
Languages
Tools And Platforms
Accomplishments
Timeline
Generic

Neha Jain

Chennai

Summary

Results-driven professional with extensive experience at Nippon Paint India Pvt Ltd, specializing in product lifecycle management and stakeholder engagement. Defined product roadmaps and optimized CRM systems, leading to increased user adoption and enhanced sales performance. Proficient in Agile methodologies and data visualization, focused on delivering solutions that significantly improve business outcomes.

Overview

8
8
years of professional experience

Work History

Assistant Manager – Product Manager & Business Analyst

Nippon Paint India Pvt Ltd
Chennai
10.2021 - Current
  • Defined and executed product vision and roadmap for enterprise CRM systems, strengthening sales performance and influencer engagement across India.
  • Translated business needs into detailed user stories, epics, and acceptance criteria to guide technical teams through iterative development.
  • Led requirement gathering, business case development, stakeholder interviews, and solution design in coordination with 15+ cross-functional partners.
  • Drafted BRDs, FRDs, process flows, and change requests supporting scalable, field-friendly solutions.
  • Oversaw UAT strategy, test planning, and rollout execution ensuring user readiness and issue-free go-live.
  • Designed and implemented adoption programs including training content, manuals, and structured support for 700+ field users.
  • Collaborated with analytics teams to define product KPIs and enable dashboards for real-time visibility into lead funnel performance, conversion ratios, and usage metrics.
  • Managed product enhancements and change requests through Agile sprints, prioritizing backlog items based on user impact and business urgency.
  • Championed product usability improvements and post-launch success tracking by partnering with sales, marketing, and regional business heads.

Project Lead – CRM Process Optimization

Elite Elevators
Bangalore
02.2021 - 08.2021
  • Directed turnaround of aging lead pipelines through restructured escalation workflows.
  • Conducted diagnostic reviews of CRM operations and implemented process improvements to improve closure velocity and visibility.
  • Developed reporting templates and guided teams on structured lead prioritization using updated metrics and SLA rules.

National CRM Manager

Spartan Progear Co
08.2019 - 12.2020
  • Spearheaded CRM system implementation across national retail and service channels.
  • Developed SOPs, user journeys, and integration strategies while coordinating with tech vendors.
  • Improved resolution time and customer satisfaction by redesigning complaint management protocols.

Client Relationship Coordinator

Team Works Events & Prints Pvt Ltd
07.2017 - 07.2019
  • Managed 100+ client projects from briefing through delivery across corporate and private events.
  • Introduced documentation standards that improved internal coordination and post-delivery feedback cycles.

Education

Bachelor of Science (B.Sc.) -

MTPG & RIHS
Tamil Nadu
05-2017

Skills

  • Product lifecycle management
  • Business requirement analysis
  • User story definition
  • Stakeholder engagement
  • Roadmap execution
  • Agile delivery
  • User acceptance testing
  • Cross-functional collaboration
  • CRM implementation
  • Project management tools (JIRA, Confluence, Asana, ClickUp)
  • Microsoft Visio
  • CRM platforms (Salesforce, Zoho)
  • Advanced Excel skills
  • Data visualization (Power BI)
  • Presentation skills (PowerPoint)

Awards

  • Young Talent of the Year, 2023, Recognized for leading digital transformation initiatives and field CRM enablement.
  • Best Performer, 2024, Awarded for consistent cross-functional impact and successful delivery of CRM programs.

Languages

  • Hindi, Native
  • Tamil, Bilingual

Tools And Platforms

  • JIRA
  • Confluence
  • Asana
  • ClickUp
  • MS Visio
  • CRM Platforms (Salesforce/Zoho)
  • Excel (Advanced)
  • Power BI
  • PowerPoint
  • Agile Methodologies

Accomplishments

Young Talent of the Year – 2023

Recognized for leading digital transformation initiatives and field CRM enablement

Best performer – 2024

Awarded for consistent cross-functional impact and successful delivery of CRM programs

Timeline

Assistant Manager – Product Manager & Business Analyst

Nippon Paint India Pvt Ltd
10.2021 - Current

Project Lead – CRM Process Optimization

Elite Elevators
02.2021 - 08.2021

National CRM Manager

Spartan Progear Co
08.2019 - 12.2020

Client Relationship Coordinator

Team Works Events & Prints Pvt Ltd
07.2017 - 07.2019

Bachelor of Science (B.Sc.) -

MTPG & RIHS

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Neha Jain