Neha Jain
New Delhi
Summary
Result-driven Retail Store Manager with 17+ years across luxury beauty, lifestyle, lingerie and F&B retail with a strong passion for the retail industry and an uncompromising commitment to quality and outstanding customer service. Proven track record of maximizing retail sales, driving store performance, and creating an enjoyable and personalized shopping experience for customers.
to always achieve the positive top and bottom line.
Overview
1
1
Language
18
18
years of professional experience
Work History
Store Manager
NYKAA LUXE
NEW DELHI
06.2025 - Current
- Managed complete end-to-end store operations, including sales, staff, inventory, and customer service.
- Owned store sales targets and KPIs, driving daily business performance and accountability.
- Built strong relationships with luxury beauty customers and delivered personalized beauty consultations.
- Monitored conversion rates, average bill value, UPT, and customer footfall to enhance overall business performance.
- Managed stock availability, replenishment, stock counts, and inventory accuracy.
- Worked closely with brand representatives and beauty advisors to achieve brand-wise sales targets.
- Planned and executed product launches, promotions, events, and festive campaigns.
- Coached the team on product knowledge, selling skills, customer handling, and upselling/cross-selling.
- Handled escalated customer concerns and ensured quick and professional resolution.
- Maintained high standards of store hygiene, grooming, visual merchandising, and luxury customer experience.
- Ensured proper execution of SOPs, company policies, and brand standards.
- Coordinated with VM, HR, operations, warehouse, and brand teams for smooth store functioning..
- Ensured proper handling of high-value products, testers, samples, and promotional materials.
- Contributed to creating a premium, welcoming, and luxury-focused store environment.
Store Manager
The Body Shop
06.2024 - 05.2025
- Recruited, trained, and motivated staff through daily coaching and clear guidance to enhance team effectiveness.
- Drove sales through target planning, clear scheduling, and regular pipeline checks.
- Oversaw stock levels, run stock audits, and correct discrepancies promptly.
- Prepared budgets, monitored expenses, and reported variances to management.
- Compiled sales and performance reports to track trends and inform strategy for area growth.
- Identified training needs, coordinate learning sessions, and track staff development.
TATA STARBUCKS
11.2021 - 06.2024
- Store Operations: Handling of the entire Store operations includes designing of sale, maximizing strategies and Brand building activities.
- Sales Generation: Achievement of monthly, quarterly, or annual sales goals of the company by setting individual sales goals.
- Inventory & Audit Management: Identification of Stock need in the Store in terms of size, color etc. and the Global count activities.
- Reporting: Reporting to the different departments of the organization in terms of Stock, Item movement, category contribution etc.
- Visual Merchandising: Taking Care of the VM of the Store and making creative changes as per requirement.
- Delegation of responsibility: Assignment of duties & responsibility to the subordinates and accomplishment of task in time.
- Customer Relationship Management: Handling of the customers coming to the store and their database.
- Hiring, training and development: As per requirement Hiring & TND of the staff.
- Safety and security: Assured implementation of all the precautions for the safety of the Store.
Store Manager
ZIVAME
03.2020 - 10.2021
- Oversaw operations of two stores, ensuring compliance with company standards and optimising store performance
- Managed day-to-day sales support and handled operational management duties daily.
- Generated sales through targeted promotions and active customer engagement.
- Led team handling through daily coaching, scheduling, and performance follow-ups.
- Completed recruitment tasks and coordinated hiring for store needs.
- Managed customer relationship management processes to enhance customer satisfaction
- Cash Management
- Visual Merchandising
- Training & Development
- Target Distributions
Store Manager
LASLENZA
01.2016 - 02.2020
- Managed various roles within the organisation.
- Sales Generation
- Recruitment.
- Team Handling
- Cash Management
- Visual Merchandising
- CRM
- Training & Development
- Target Distributions
United Colors of Benetton
06.2008 - 09.2015
- Roles:
- Sales Generation
- Recruitment.
- Team Handling
- Cash Management
- Visual Merchandising
- CRM
- Training & Development
- Target Distributions
Education
Bachelor's degree - commerce
Delhi University
01-2012
Senior Secondary -
C.B.S.E.
Delhi01-2005
High School -
C.B.S.E.
Delhi01-2003
Skills
- Knowledge of MS Office, Internet
- Store operations
- Sales forecasting
- Inventory control
- Budget management
- Software: POS, ETP, Navision
LINGUIST PROFICIENCY
Spoken & Written: English & Hindi.
HOBBIES & INTERESTS
Interacting with people, Music and Traveling.
PERSONAL DETAILS:
- FATHER'S NAME Sh. N.K. Jain
- PASSPORT Yes
- Date:
- Place: New Delhi (NEHA JAIN)
Timeline
Store Manager
NYKAA LUXE
06.2025 - Current
Store Manager
The Body Shop
06.2024 - 05.2025
TATA STARBUCKS
11.2021 - 06.2024
Store Manager
ZIVAME
03.2020 - 10.2021
Store Manager
LASLENZA
01.2016 - 02.2020
United Colors of Benetton
06.2008 - 09.2015
Bachelor's degree - commerce
Delhi University
Senior Secondary -
C.B.S.E.
High School -
C.B.S.E.