Summary
Overview
Work History
Education
Skills
Additional Qualification
Timeline
Generic

Neha Jaiswal

Hyderabad

Summary

Looking forward for an opportunity in a challenging environment, where I can utilize my experience and skills in contributing effectively to the success of the organization and also for the improvement of my personal skills.

A motivated and organized professional with follow up skills, able to follow direction as well as to take decisive action; capable of excelling in a team-oriented environment as well as work and complete project independently within deadline. A good team member that can interact with various individual and professional in and out of the organization. Efficient in handling multi-task job, have good proficiency in MS office package such as Excel, Power Point and Outlook, etc.

Overview

10
10
years of professional experience

Work History

Credit Officer - L7 (Underwriter Services)- IC

HSBC
Hyderabad
12.2022 - Current
  • Catering UK customers with new and top-in unsecured lending such as Overdraft, Personal Loan and Credit Card
  • Meeting day to day target by completing maximum number of lending applications by adhering company policy and bank risk appetite
  • Also helping peer with process related doubt.

CCSD L8 (INM Customer Facing Department-Conversational Banking)

HSBC
Hyderabad
10.2019 - 12.2022
  • Catering India customers with credit card and bank accounts related query
  • Meeting FCR by facing difficulties with customer queries and motivating to use existing and new product of the bank
  • Handling higher escalations, achieving all types of targets like adherence, NPS, Approaches, etc
  • Helping my peer with process related query.

Sr. Associate Technical support

Tech Mahindra LTD.
07.2018 - 03.2019
  • Here I used to cater US customers on behalf of Verizon who is a provider for phone and internet service
  • Troubleshooting was the main job role
  • The customers used to contact us for service-related issue and I used to troubleshoot and get the issue fixed for them
  • Apart from resolving the issue, scheduling technician, escalating to network team was also a part of the job role.

Customer Service Associate Band IV

Onprocess Technology India PVT. LTD.
12.2014 - 05.2018
  • Dealing with US logistic work
  • The major job responsibility was to track shipment for different carriers across all the residential and business customers
  • I used to track shipment through different channel such as carrier's websites, email, chat and over the phone with the carriers to check the status of the shipment
  • Simultaneously I used to handle inbound calls to resolve the customer queries with shipment delivery status also handling escalations, assigning daily worksheet to the team and at the end of the shift, I used to consolidate day to day worksheet and share work report with the manager.

Education

Advance Diploma In Financial Accountancy System -

Youth Computer Training Centre

Skills

  • Ability to work accurately and pay attention to details
  • Decision making skills
  • Excellent communication skills
  • Excellent Team Player
  • Strategic Thinker

Additional Qualification

Youth Computer Training Centre, Kolkata, West Bengal, 09/2015 - 03/2017, Advance Diploma In Financial Accountancy System, Tally ERP 9.0, Fact Accounting 26.10, Busy 14.0 (Business Accounting Software), Win Accord, FoxPro, MS office, Journal Entry, Payroll, BRS, VAT, Taxation

Timeline

Credit Officer - L7 (Underwriter Services)- IC

HSBC
12.2022 - Current

CCSD L8 (INM Customer Facing Department-Conversational Banking)

HSBC
10.2019 - 12.2022

Sr. Associate Technical support

Tech Mahindra LTD.
07.2018 - 03.2019

Customer Service Associate Band IV

Onprocess Technology India PVT. LTD.
12.2014 - 05.2018

Advance Diploma In Financial Accountancy System -

Youth Computer Training Centre

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Neha Jaiswal