Neha Joshi
Email Supportive Executive
Indore
Summary
Experienced Customer Support Executive and HR Manager with 1 year of experience in email-based customer support and 3 years in HR. Skilled in handling client queries, providing effective resolutions, and ensuring high levels of customer satisfaction.
Professional with focus on delivering exceptional email support. Proven ability to handle customer inquiries and provide timely resolutions. Team player who drives results and adapts to changing needs. Skilled in communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Email Support Executive
Prolific Indore
09.2024 - 10.2025
- Customer query resolution
- Email etiquette & professionalism
- Customer satisfaction & follow-up
- Provided prompt and effective email support, resolving customer inquiries and enhancing overall customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline email response processes, improving efficiency and response times.
- Analyzed customer feedback to identify trends, implementing changes that enhanced service delivery and user experience.
- Developed and maintained comprehensive knowledge of products, ensuring accurate information was communicated to customers.
HR Manager
Yuvasoft Solutions
05.2016 - 04.2017
- Talent Management.
- Employee Engagement
- HR Policy and Compliance.
- Performance Appraisal Systems.
- Developed and implemented comprehensive onboarding programs that streamlined new hire integration and enhanced employee engagement.
- Led talent acquisition strategies, utilizing modern recruitment tools to attract top-tier candidates effectively and efficiently.
- Designed and facilitated training sessions, resulting in improved employee performance and a more knowledgeable workforce.
- Conducted regular performance evaluations and feedback sessions, fostering a culture of continuous improvement and professional development.
HR Manager
MCR
03.2015 - 04.2016
- Conflict Resolution
- Conducted regular performance evaluations and feedback sessions, fostering a culture of continuous improvement and professional development.
- Managed employee relations issues by implementing conflict resolution strategies that enhanced workplace morale and communication.
- Analyzed HR metrics to identify trends, informing strategic workforce planning and contributing to overall organizational effectiveness.
- Collaborated with cross-functional teams to align HR initiatives with business objectives, ensuring a cohesive approach to talent management.
HR Executive
Tech Vision
06.2013 - 06.2014
- Based on the provided details for the HR Executive role at Tech Vision with 5 years of experience, here are the resume experience statements:
- Developed and implemented HR policies that enhanced employee engagement and streamlined recruitment processes across departments.
- Facilitated training sessions for staff on compliance and performance management, resulting in improved employee productivity and satisfaction.
- Managed employee onboarding and offboarding processes, ensuring a seamless transition and adherence to company protocols.
Education
Bachelor of Education - Mathematics
Oriental University
Indore, MP07.2025
Bachelor of Technology - Computer Science
RGPV University
Bhopal07.2013
Skills
CRM Tool (Freshdesk)
Timeline
Email Support Executive
Prolific Indore
09.2024 - 10.2025
HR Manager
Yuvasoft Solutions
05.2016 - 04.2017
HR Manager
MCR
03.2015 - 04.2016
HR Executive
Tech Vision
06.2013 - 06.2014
Bachelor of Technology - Computer Science
RGPV University
Bachelor of Education - Mathematics
Oriental University