Neha Joshi

• Customer query resolution
• Email etiquette & professionalism
• Customer satisfaction & follow-up
• Provided prompt and effective email support, resolving customer inquiries and enhancing overall customer satisfaction and retention.
• Collaborated with cross-functional teams to streamline email response processes, improving efficiency and response times.
• Analyzed customer feedback to identify trends, implementing changes that enhanced service delivery and user experience.
• Developed and maintained comprehensive knowledge of products, ensuring accurate information was communicated to customers.

Developed and implemented employee onboarding programs to enhance engagement and streamline integration processes.
Collaborated with department heads to identify staffing needs and create effective recruitment strategies, improving talent acquisition.
Managed employee relations by addressing concerns and facilitating conflict resolution, fostering a positive workplace culture.
Designed and conducted training sessions to improve employee skills and compliance with company policies and procedures.
Analyzed and updated HR policies to ensure compliance with labor laws, enhancing organizational effectiveness and risk management.
Assisted in performance management processes by coordinating feedback sessions and aligning employee goals with business objectives.
Streamlined HR operations by automating administrative tasks, resulting in improved efficiency and reduced processing time.
Supported diversity and inclusion initiatives by promoting awareness and training programs, contributing to a more equitable work environment.
Guided leaders and employees on company policies, programs, benefits and salary administration.
Led decision-making and implementation of HR policies, procedures, programs and functions.

Conduct thorough Know Your Customer (KYC) and Customer Due Diligence (CDD) reviews for individuals and corporate clients, and investigate alerts generated by transaction monitoring systems, and escalate potential risks.
Perform Enhanced Due Diligence (EDD) on high-risk clients, including politically exposed persons (PEPs). Identify red flags and suspicious patterns in financial behavior to mitigate risks.
Analyze and assess financial transactions for suspicious activities related to money laundering, fraud, and terrorist financing. Prepare Suspicious Activity Reports (SARs) and Suspicious Transaction Reports (STRs) for regulatory submission. Adverse media screening.|PEP Screening.