Neha Kedia
Agra
Summary
Experienced banker with over 9 years of providing exceptional customer service and handling financial transactions. Skilled in identifying customer needs, and providing tailored solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Officer Scale I
Bank of India
Aligarh
04.2024 - 05.2025
- Supervised subordinate staff in carrying out daily duties and activities in the bank branch.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Oversaw the implementation of operational procedures such as account opening, third party products, etc.
- Ensured the security and confidentiality of sensitive information.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Single Window Operator
Bank of India
Kanpur
09.2015 - 03.2024
- Utilized various banking software to process various banking transactions, and accurately maintain customer accounts.
- Managed and handled the day-to-day operations of the bank’s rural and urban branches.
- Developed and maintained strong relationships with clients to ensure customer satisfaction, and secure customer loyalty.
Education
Bachelor of Commerce - Accounts And Business Studies
Christ Church College Kanpur
Kanpur04-2011
Skills
- Banking software
- Account management
- Operational procedures
- Customer relationship management
- Transaction processing
- Data security
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- Computer training course, ICAI, 2009
- Professional Competence Examination Certificate, Institute of Chartered Accountants of India, 2011
- JAIIB, Indian Institute of Banking and Finance, 2016
- CAIIB, Indian Institute of Banking and Finance, 2018
- Customer service and banking codes and standards, Indian Institute of Banking and Finance, 2018
Affiliations
- Craftwork, Sketching
- Music
- Yoga
Accomplishments
- I was awarded the 'Best Paper Writer in the Technical Session II: Taxation' certificate at the National Convention of CA students in Lucknow, held on August 20, 2012
Timeline
Officer Scale I
Bank of India
04.2024 - 05.2025
Single Window Operator
Bank of India
09.2015 - 03.2024
Bachelor of Commerce - Accounts And Business Studies
Christ Church College Kanpur
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