Neha Kurup
Unified Communications & Cloud Infrastructure Engineer
Mysuru
Summary
A highly skilled Network Consultant with over 10 years of experience in IT, specializing in Cisco IP Telephony, MS Teams, and Unified Communications. Proven expertise in implementing, administering, maintaining, and troubleshooting Cisco VoIP Networks and Microsoft Teams Telephony. Currently pursuing certifications in Azure and Cloud to expand technical competencies in the evolving IT landscape.
Professional with strong background in network engineering, bringing practical experience and ability to deliver impactful solutions. Skilled in configuring, managing, and optimizing network systems with focus on security and efficiency. Known for fostering team collaboration and adaptability to meet changing demands. Reliable and results-driven with keen understanding of network protocols, troubleshooting, and infrastructure design.
Overview
12
12
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Senior Network Engineer
Quisitive
11.2024 - Current
- End-to-end migration of client voice telephony systems to Microsoft Teams, ensuring minimal downtime and seamless user transition.
- Designed, implemented, and maintained MS Teams Direct Routing and Calling Plan solutions tailored to organizational requirements.
- Configured and managed Session Border Controllers (SBCs), voice routing policies, and number provisioning for Teams telephony.
- Collaborated with vendors and internal stakeholders to integrate legacy PBX systems with Teams during phased migration.
- Provided technical support and troubleshooting for Teams voice issues, ensuring optimal call quality and service reliability.
- Developed detailed documentation, including call flow diagrams, porting plans, and post-deployment support guides.
- Trained end-users and IT teams on Teams voice features, devices, and best practices.
- Ensured compliance with regional telephony regulations and coordinated number porting with telecom providers.
Senior Network Consultant
KGISL, Singapore
11.2023 - 11.2024
- Delivered expert support for Cisco Unified Communication Manager (CUCM), Voice Gateways, CUC, Expressways, and Microsoft Teams, ensuring smooth operations across voice and communication platforms.
- Managed day-to-day operations, including user issues, escalations, and major changes on voice and Teams infrastructure.
- Collaborated with CISCO TAC, Telco service providers, and internal teams to troubleshoot and resolve complex voice and Teams-related issues.
- Conducted in-depth analysis of Teams Diagnostic Logs, HAR logs, and Call-ID details to resolve call routing and app issues.
- Ensured security compliance, generating monthly reports and performing audit tasks to maintain operational integrity.
Senior Network Consultant
Infosys
01.2023 - 11.2023
- Provided support for high-severity issues (Severity AB and C) in Microsoft Teams, resolving a range of Outlook and Teams-related problems.
- Conducted in-depth analysis of Teams Diagnostic Logs, HAR logs, and Call-ID details for effective troubleshooting.
- Resolved Direct Call routing, Calling Plan routing, and various Teams application issues to ensure seamless communication.
Network Consultant
Capgemini Technology Services India Limited
03.2021 - 12.2022
- CUCM (Cisco Unified Communications Manager):
- Configuring the IP phones and deploying the devices as per the project requirements for Hardcoded Phones
- (MAC Binding) and Extension Mobility by using normal and Bulk configuration tool (BAT).
- Configuring Device Profiles, End User profiles for extension mobility.
- Configuring and troubleshooting of various end point IP phones like (79XX, 89XX, 99XX 88XX), wireless IP Phones
- (792X), Polycom (793X) and Phone registration issues.
- Troubleshooting of PRI (ISDN) related issues, Controllers E1/T1 issues.
- Troubleshooting of IP Phone registration issues.
- CUCM Certificate Renewals, SBC Certificate Renewal.
- CUC(Cisco Unity Connections):
- Configuring Voicemail profiles to the end users as per their requirements.
- Assigning Email notifications to the user based on the requirement.
- Provisioning Voicemails on Cisco Unity tool and troubleshooting the Voice mail issues.
- UCCX:
- Configuring Finesse Agents, assigning skills, teams, Resource groups.
- Creating and Updating CCX Scripts: Prompts, Call Re-directions, configuring Call Sequence Queues.
- Troubleshooting and checking the scripts by running Debugs
Senior MS Collaboration Engineer
NTT DATA Global Delivery Services Pvt Ltd
02.2018 - 03.2021
- Configuration of phones and troubleshooting phone registration issues
- Intercom feature configuration
- Troubleshoot Inbound and Outbound Calling issues
- Analyzing and Troubleshooting RTMT Alerts.
- Checking ISDN layer changes and troubleshoot accordingly
- Survivable Remote Site Telephony (SRST)
- Verifying alerts triggered from voice server such as CISCO Call manager and Unity.
- Configuration of voice interface like FXS ISDN T1/E1 Management of voice mail users in CUC
- Attending daily status report and incident management calls Interacting directly with end users in resolving their issues.
Telecom Engineer
CSS CORP
05.2017 - 01.2018
- Handled critical issues as a TAC L2 Engineer, from configuration to troubleshooting IP phones and TDM phones.
- Managed OXE configurations and resolved high-priority cases.
Senior Network Analyst
HCL Technologies
08.2014 - 05.2017
- Configured and managed voice interfaces like FXS and ISDN, managed voicemail users in CUC.
- Provided direct support to end users in resolving Various telecommunication issues.
- Configuring and Troubleshooting call manger features - Call Forward, Call Park, Call Pickup, Hunt group
- Intercom and other call routing features.
- Configuring FAC
- Configuration of device feature using BAT.
Education
B.Tech - Electrical and Electronics Engineering (EEE)
Mahatma Gandhi University
Kerala01-2014
Skills
Cisco Unified Communications
Microsoft Teams Telephony
Certification
CCNA R&S: Cisco Certified Network Associate
Timeline
Senior Network Engineer
Quisitive
11.2024 - Current
Senior Network Consultant
KGISL, Singapore
11.2023 - 11.2024
Senior Network Consultant
Infosys
01.2023 - 11.2023
Network Consultant
Capgemini Technology Services India Limited
03.2021 - 12.2022
Senior MS Collaboration Engineer
NTT DATA Global Delivery Services Pvt Ltd
02.2018 - 03.2021
Telecom Engineer
CSS CORP
05.2017 - 01.2018
Senior Network Analyst
HCL Technologies
08.2014 - 05.2017
B.Tech - Electrical and Electronics Engineering (EEE)
Mahatma Gandhi University
Personal Details
- Date of Birth: 28-10-1992
- Gender: Female
- Marital Status: Married