Neha Mal
Howrah
Summary
Dedicated Technical Solutions Representative, talented at providing technical/non-technical clients with invaluable data. Research and collect data to convert complex details into digestible documents and presentations in Salesforce and CDAX. Dedicated to helping senior management make clear, correct decisions about complex issues and complicated scenarios.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Technical Solutions Representative
Hewlette Packard Enterprises
Bengaluru
09.2022 - Current
- Delivered pre-sales/post-sales technical support for Windows server and desktop virtualization and accessories.
- Analyzed Windows server business to identify spending trends, whitespace and growth opportunities, compliance issues and assisted account teams in target account development.
- Worked alongside on headset and other accessories and helped team leaders to recognize and address technical dependencies causing performance bottlenecks.
- Collaborated with technical teams to build consensus around solution planning strategies, creating unified management sentiments.
- Aided clients in selecting strategic business components such as ERP and CRM management solutions.
- Experience in working in Salesforce Salesforce SD creation and service cloud handling experience and CDAX day-to-day clients' data management.
- Administered more than 1000 cases in Salesforce and CDAX by creating cases and complaints.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Swami Vivekananda Inst. of Science And Technology
Kolkata 06.2018 - 06.2022
High School Diploma -
Shibpur Bhabani Balika Vidyalaya
Howrah 01.2016 - 01.2018
Skills
Technical consulting
Compliance reviews
Field consulting
Lifecycle management
Quality control enhancement
Research protocol development
High attention to detail
Strong analytical skills
Timeline
Technical Solutions Representative
Hewlette Packard Enterprises
09.2022 - Current
Bachelor of Science - Electrical, Electronics And Communications Engineering
Swami Vivekananda Inst. of Science And Technology
06.2018 - 06.2022
High School Diploma -
Shibpur Bhabani Balika Vidyalaya
01.2016 - 01.2018