Neha Mukkawar
Summary
Product leader with 10 years of experience in B2B SaaS, specializing in AI/ML product development. Successfully launched an AI Copilot suite that enhanced agent productivity, increased CSAT by over 10%, and achieved over 40% adoption in enterprise teams. Expertise in product development from inception to market, driving global rollouts, and implementing effective prompt design and evaluation frameworks for AI products. Proven ability to connect AI/ML capabilities with user needs, resulting in significant gains in productivity and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Product Manager 2
Helpshift (acquired by Keywords Studios)
01.2023 - Current
- Spearheaded the launch of the AI Copilot Suite (Summary, Sentiment, Reply, Compose), achieving over 40% adoption, driving a 12% CSAT uplift, and resulting in faster resolution times.
- Defined prompt frameworks and evaluation benchmarks, attaining 96% accuracy for AI Summaries validated by enterprise clients.
- Scaled global adoption with multilingual support across 16+ languages to penetrate international markets.
- Executed go-to-market strategy with phased rollouts, onboarding flows, and success dashboards for seamless adoption.
- Delivered AI Answer Bot, resulting in 20% increase in self-service deflection and reduced agent workload.
Product Manager
ElasticRun
01.2021 - 01.2023
- Developed and launched Beacon Analytics Dashboard for FMCG vendors, enhancing sales tracking, SKU performance and ROI analysis.
- Achieved over 20% increase in upsell conversion through data-driven insights.
- Reduced campaign planning time by 40%, improving operational efficiency.
- Facilitated SKU pruning decisions for more than 30+ brands, optimizing product offerings.
Product Manager
nClouds
01.2020 - 01.2021
- Launched 'nCall' Incident Intelligence Dashboard for CloudOps, delivering critical insights on MTTR trends and recurring issues.
- Developed automation workflows to identify and categorize incidents, achieving 35% reduction in MTTA.
- Accelerated investigation and resolution with automated runbooks, improving MTTR by 25%.
- Facilitated third-party integrations with Datadog, PagerDuty & other tools to enhance adoption across teams.
Product Manager
PurpleRain Technologies
01.2019 - 01.2020
- Built and scaled LimeCall, a real-time sales enablement platform that connected website visitors with sales reps within 30 seconds, addressing delays caused by traditional lead forms and chatbots, and maximizing conversions during peak intent.
- Improved inbound lead conversion by 40% and reduced abandonment by 32%, helping position the product as a key differentiator for time-sensitive, high-velocity B2B sales cycles.
- Helped enterprise sales teams capture time-sensitive opportunities and maximize pipeline velocity.
Product Manager
Flint (Later acquired by Freshworks)
01.2018 - 01.2019
- Led development of Flint, a no-code IT orchestration platform later integrated into Freshservice Orchestration Center, enabling IT teams to automate user provisioning, incident remediation, and cloud workload management.
- Delivered a 50%+ reduction in manual IT workflows, and cut service request response times by 30%, driving major efficiency gains for enterprise service desks.
- Integrated with 25+ enterprise tools (e.g., Active Directory, AWS, Azure, ServiceNow), creating a unified automation hub for IT operations.
Education
PGDM -
SCMHRD
B.E. - Information Technology
Amravati University (SSGMCE)
Skills
- Product Strategy, Roadmaps & OKRS
- Customer Research & Insights
- 0-1 Product Development
- Product lifecycle management
- Go-to-Market (GTM) Planning & Execution
- Product-Led Growth (PLG)
- Generative AI / LLM Integration
- AI/ML Feature Experimentation & Evaluation
- Prompt Engineering (Design, Testing, Evaluation)
- Product Analytics & KPI tracking
- Cross-Functional Team Leadership
- Stakeholder Alignment across Engineering, Sales, Marketing & Customer Success
- Executive Communication & Product Evangelism
- UX Research & Design Collaboration
Timeline
Product Manager 2
Helpshift (acquired by Keywords Studios)
01.2023 - Current
Product Manager
ElasticRun
01.2021 - 01.2023
Product Manager
nClouds
01.2020 - 01.2021
Product Manager
PurpleRain Technologies
01.2019 - 01.2020
Product Manager
Flint (Later acquired by Freshworks)
01.2018 - 01.2019
B.E. - Information Technology
Amravati University (SSGMCE)
PGDM -
SCMHRD