Neha Nandwani

• From Feb 2022 - Feb 2023 , responsible for handling for existing clients at Magnifi.

( Onboarding and Implementation , Relationship Building , Customer Training , Proactive Support , Renewal and Upselling )

• From March 2023 till now, responsible for bringing in new customers and also handling illusto customers.

( Lead Qualification , Consultative Selling , Proposal and Negotiation , Closing Deals and then continuing with Onboarding and Implementation)

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Collaborated with sales and product teams to address customer success objectives.
• Created and maintained comprehensive customer success documentation for internal and external use.

• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Established and cultivated solid business relationships with new or existing customers.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Reviewed sales and gross profit report to assess company efficiency.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Reviewed sales and gross profit report to assess company efficiency.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.