Neha Pandey
Noida
Summary
Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.
Overview
6
6
years of professional experience
Work History
Lead Learning & Development
Casita- Your Student Home
Gurgaon
03.2023 - 08.2023
- Assessed training needs, identified gaps in existing skills and knowledge, and developed appropriate solutions for improvement.
- Partnered with senior leaders to ensure alignment between organizational objectives and employee learning goals.
- Led team meetings to discuss progress towards training objectives and identify areas for further improvement.
- Organized and coordinated training sessions for new employees.
- Monitored progress of trainees through feedback from managers and supervisors.
SENIOR QUALITY ANALYST
SORTING HAT TECHNOLOGIES PRIVATE LIMITED (UNACADEMY)
04.2021 - 03.2023
- Handling a team of 20 Business Development Associates and doing their call audits and feedback for service and sales call
- Product Training, Soft skills training, Marking Zero tolerance and Red Alert on escalation calls, Monitoring Quality score improvement for entire team, Evaluation of associates performance, Root Cause Analysis for Fatal calls
SENIOR BUSINESS DEVELOPMENT ASSOCIATE
SORTING HAT TECHNOLOGIES PRIVATE LIMITED (UNACADEMY)
10.2020 - 03.2021
- Counselling students regarding IIT, NEET and UPSC entrance exam, Taking prospect from initial contact phase to converted contact phase over phone, Present product virtually, Generating revenue by counselling prospects and converting them to sales, CRM Management, Lead utilisation, Meet and exceed sales target, Sales funnel management
LEAD CABIN CREW
INTERGLOBE AVIATIONS LIMITED (INDIGO)
04.2017 - 07.2020
- Pre-flight briefing and meeting, Making announcement and managing on-flight operations from boarding till landing of flight, Training cabin crews on flight, On-flight sales, Completing paper work and flight report, On-flight safety guidelines awareness
Education
Bachelor of Arts (B.A) - Humanities
Maharshi Dayanand University
01.2019
12th Standard -
RM Inter College
10th -
MGM Higher Secondary School
Skills
- Customer Relationship Management
- MS Word
- MS Excel
- Escalation Handling
- Quality Analysis and Training
- B2C Sales
- Team Handling & People Management
- Sales Leadership Development
- New Employee Training
- Root Cause Analysis
- Quality Control Processes
Accomplishments
- Youngest Lead Cabin Crew at Indigo - 21 years
- Got promoted from Senior Business Development Associate to Senior Quality Analyst at Unacademy within 6 months basis outstanding performance
Personal Information
Date of Birth: 03/30/96
Languages
- Hindi
- English
- Bengali
- Punjabi
- Marathi
Hobbies and Interests
- Travelling
- Music
- Basketball
- Badminton
Timeline
Lead Learning & Development
Casita- Your Student Home
03.2023 - 08.2023
SENIOR QUALITY ANALYST
SORTING HAT TECHNOLOGIES PRIVATE LIMITED (UNACADEMY)
04.2021 - 03.2023
SENIOR BUSINESS DEVELOPMENT ASSOCIATE
SORTING HAT TECHNOLOGIES PRIVATE LIMITED (UNACADEMY)
10.2020 - 03.2021
LEAD CABIN CREW
INTERGLOBE AVIATIONS LIMITED (INDIGO)
04.2017 - 07.2020
Bachelor of Arts (B.A) - Humanities
Maharshi Dayanand University
12th Standard -
RM Inter College
10th -
MGM Higher Secondary School
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