Summary
Overview
Work History
Education
Skills
Tools Used
Timeline
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NEHA PARGANIHA

Senior Tech Lead
Bengaluru

Summary

Senior Project Lead with 7+ years of experience in PROS, Salesforce Lightning/CPQ, SAP SD/MM, and HANA. Skilled in deployment, planning, implementation, and operational management. Proven ability to manage multiple tasks, resolve issues, define requirements, and collaborate effectively with cross-functional teams to deliver high-quality client solutions. Quick learner with a strong track record of handling escalations and driving successful project outcomes.

Overview

8
8
years of professional experience

Work History

Senior Project Lead

Infosys
Bangalore
12.2022 - Current
  • Investigate and troubleshoot data issues in Salesforce CPQ, PROS, SAP and integrated systems
  • Perform data validation and support testing activities in UAT and production environments
  • Customize Salesforce CPQ to align with business needs for pricing, quoting, and product configurations
  • Integrate Salesforce CPQ with other Salesforce clouds and external systems such as SAP, PROS, and HANA
  • Collaborate with business stakeholders to guide and provide end-user training and support to ensure effective use of Salesforce CPQ and PROS.
  • Work closely with product owners, business teams, and external partners to drive projects and deliver solutions
  • Configure complex pricing rules, product bundles, discount schedules, and quote templates in Salesforce CPQ
  • Monitor product features, perform integration testing, and audit system functionality
  • Streamlined project management processes by implementing agile methodologies, resulting in increased efficiency and timeliness.
  • Triage incoming tickets and delegate tasks received through ServiceNow, azure DevOps and email
  • Create and maintain technical documentation, job aids, and functional guides for unique and recurring scenarios

Product Support Specialist

Thomson Reuters
Hyderabad
05.2022 - 12.2022
  • Support internal and external users with platform questions and troubleshooting issues related to usage, training and support in production/development/QA environment as a primary priority.
  • Understand all aspects of our products and be the functional domain expert within the team.
  • Replicating the scenario in various environment depending upon the issue to provide resolution to the client raised through Jira ticket and work on them to provide support and fix the issue.
  • Triaging tickets/cases depending upon the priority and severity of the issue.
  • Monitoring the teamwork & performance.
  • Work on escalated cases and provide timely response to the client.

Associate Software Engineer

Tech Mahindra
Pune
03.2018 - 05.2022
  • Worked on Next Generation- Workforce Management (NGWFMT) tools for automated planning, end to end plan and build process management.
  • Deployment of a new, SRIMS (Service and Resource Inventory Management System) enabling dynamic and data-driven OSS which describes configuration information for network devices and services.
  • Develop project plans and manage client requirement and work orders using Enterprise Resource Management tool (ERP).
  • Creating Job Packs, CROL document, task sheet for Field Engineers.
  • Designed BPMN diagram for the process engine to read and go through the business flow.
  • Was responsible to make the updates and changes in the database using MySQL Workbench.
  • Working as Operational lead for the team to provide build, manage, support and improve tools for continuous integration.
  • Worked to Deploy the application using Cyber Ark on Development/QA/production environment on daily basis, troubleshooting application errors/issues and making the changes according to the client requirement.
  • Was responsible for Documentation of application management, configuration management, user manual and Operational processes.
  • Collaborated with cross-functional teams to gather requirements and design software solutions that addressed user needs, enhancing overall functionality and user experience.
  • Participated in code reviews and provided constructive feedback to peers, fostering a culture of continuous improvement and enhancing code quality across projects.
  • Assisted in troubleshooting production issues by analyzing log files and debugging code, promptly resolving incidents to minimize system downtime and enhance reliability.
  • Engaged in Agile methodologies through active participation in daily stand-ups, sprint planning, and retrospectives, facilitating effective project management and timely delivery of software features.
  • Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.

Technical Support Associate

IBM DAKSH-Virgin Media
Pune
08.2017 - 03.2018
  • Engaged end-users and answered questions via email, phone, website live chat.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Boosted network, system and data availability and integrity through preventative maintenance and upgrades.
  • Resolved the complaint tickets on time to deliver service.
  • Perform L1 level network troubleshooting measure for the users to check the performance.

Education

Post Graduate Diploma in Mobile Computing -

Sunbeam Institute of Technology
Pune
08.2016 - 05.2017

Bachelor of Engineering - Electronics and Telecommunication

SSIPMT-CSVTU
Raipur
08.2012 - 06.2016

CBSE12th - Mathematics -

Holy Cross Kapa
Raipur
04.2001 -

CBSE-10th -

Holy Cross Kapa
Raipur
05.2010

Skills

Salesforce CPQ

SAP SD/ MM

ServiceNow

PROS

WFMT

Enterprise Resource Management tool

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Tools Used

Salesforce CPQ & Control, PROS, SAP SD, SAP MM, ServiceNow, MySQL / HANA, MuleSoft, Azure API Management, Azure DevOps, WFMT, NG-WFMT, Power BI, Tableau, PACS, BERT, SI Workflow, SWDT, Auto Fix, SRIMS, CommScope, Camunda Modular, AECS, Eclipse, Workbench, CyberArk, Remedy Tool, SVN Tortoise, MS Visio, Citrix, Apache Tomcat, PuTTY, FileZilla, VMware, Atmos, Order Management Tool, Enterprise Resource Management Tool, SIMS, MS Office 365

Timeline

Senior Project Lead

Infosys
12.2022 - Current

Product Support Specialist

Thomson Reuters
05.2022 - 12.2022

Associate Software Engineer

Tech Mahindra
03.2018 - 05.2022

Technical Support Associate

IBM DAKSH-Virgin Media
08.2017 - 03.2018

Post Graduate Diploma in Mobile Computing -

Sunbeam Institute of Technology
08.2016 - 05.2017

Bachelor of Engineering - Electronics and Telecommunication

SSIPMT-CSVTU
08.2012 - 06.2016

CBSE12th - Mathematics -

Holy Cross Kapa
04.2001 -

CBSE-10th -

Holy Cross Kapa

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NEHA PARGANIHASenior Tech Lead