Neha R
Bengaluru
Summary
Detail-oriented Senior Product Compliance Associate in AMAZON with extensive experience in regulatory compliance, risk management, website audit and process improvement, paired with a background as a Flight Attendant, demonstrating exceptional customer service, safety protocol adherence, and teamwork in dynamic environments.
Overview
6
6
years of professional experience
Work History
Senior Product Compliance Associate
Amazon
Bengaluru
05.2022 - Current
- Worked as a website auditor handling across cross border data. Experienced in handling escalations and huge data's. A pattern of non-compliant products has to be identified on a live website along with the risk associated to the customer.
- Acted as Subject matter expert and analyzed data from multiple sources to identify patterns of potential non-compliance, collaborating with regulatory, legal team and program team to drive corrective actions and enhance compliance processes.
- Coordinated activities between different teams within the organization related to compliance efforts to understand and learn the gaps.
- Introduced and implemented process-improvement tools that streamlined workflows, resulting in enhanced operational efficiency and significant cost savings.
- Delivered training and mentorship to new team members, providing ongoing support and sharing best practices to ensure seamless integration and high team performance.
- Developed and deployed QuickSight dashboards to enhance data visualization and provide clear insights, improving process understanding and decision-making across teams.
Transaction Risk Investigator
Amazon
Bengaluru
04.2021 - 04.2022
- Investigated high-risk and fraudulent transactions, analyzing data patterns to assess legitimacy, while collaborating with customers, sellers, and stakeholders to resolve disputes and maintain compliance with Amazon’s security policies.
- Maintained accurate documentation of investigations and risk assessments, ensuring compliance with policies and regulations, while preparing reports to track key metrics like fraud MO's and patterns.
Flight Attendant
Indigo Airlines
Bengaluru
08.2018 - 07.2020
- Delivered pre-flight safety briefings, conducted interior checks, and demonstrated safety equipment in compliance with FAA regulations to ensure passenger safety.
- Consistently adhered to security protocols and company policies, collaborating effectively with pilots and crew to ensure smooth operations on board. Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Provided exceptional customer service by addressing passenger needs and ensuring a positive travel experience.
Education
Associate of Science -
Sri Chaitanya PU College
Bengaluru BBA -
Institute of Management And Engineering
BengaluruMBA - Executive MBA
Institute of Management And Technology
GhaziabadMBA - Business Analytics
Liverpool Business School
Skills
- Data Analysis & Reporting
- Risk Assessment & Management
- Strong Communication Skills
- Collaboration & Teamwork
- Dashboards and UI
- Proficient in Microsoft Excel, Word, and PowerPoint and basics of SQL
- Expert in customer service, safety procedures and emergency response
Accomplishments
- ACE of Space Award- Eight-time "ACE of Space" awardee for consistently excelling in process execution and maintaining high performance standards.
- BEYOND award- Two-time "Beyond Award" recipient for consistently going above and beyond by developing innovative solutions to enhance team performance and streamline processes.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Assamese
Proficient (C2)
C2
Kannada
Intermediate (B1)
B1
Malayalam
Intermediate (B1)
B1
Timeline
Senior Product Compliance Associate
Amazon
05.2022 - Current
Transaction Risk Investigator
Amazon
04.2021 - 04.2022
Flight Attendant
Indigo Airlines
08.2018 - 07.2020
Associate of Science -
Sri Chaitanya PU College
BBA -
Institute of Management And Engineering
MBA - Executive MBA
Institute of Management And Technology
MBA - Business Analytics
Liverpool Business School
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