Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikhil Subba

Bangalore

Summary

Detail-oriented Compliance & Support Professional with 5+ years of experience at Amazon, specializing in customer/vendor compliance, dispute resolution, and process adherence. Proven ability to:

  • Execute high-volume compliance tasks with 95%+ accuracy.
  • Resolve 50+ daily queries while maintaining SLA and quality standards.
  • Collaborate with teams to identify process gaps and improve efficiency.
  • Strong background in policy enforcement, root-cause analysis, and fraud investigation—key skills for KYC (Know Your Customer) roles.

Seeking a KYC Analyst/Compliance Specialist role to leverage operational expertise in due diligence, risk assessment, and regulatory compliance.

Overview

7
7
years of professional experience

Work History

Senior Product Compliance Associate

Amazon
01.2022 - Current
  • Process 50+ daily compliance queries (emails/tickets) with 95% satisfaction, ensuring adherence to Amazon policies.
  • Assist in training 5+ new hires on compliance workflows, reducing their ramp-up time by 20%.
  • Flagged 15+ recurring issues to leadership, leading to process tweaks that cut repeat queries by 10%.

Senior Investigation Specialist

Amazon
08.2021 - 01.2022
  • Investigated 80+ monthly escalated disputes, resolving 90% within 24 hours (exceeding SLA).
  • Documented 30+ root-cause trends, contributing to a team knowledge base that improved resolution accuracy.

Selling Partner Support Associate

Amazon
08.2018 - 07.2021
  • Handled 80+ daily seller interactions (calls/emails), maintaining top 10% quality audit scores.
  • Compiled 100+ seller feedback reports, leading to 2 UX improvements in the seller portal.

Education

B.A -

North Point
06.2016

ISC - Class XII in Humanities

Dr. Grahams' Homes
06.2012

ICSE - Class X

St. Augustine's School
05.2010

Skills

  • Amazon Seller Central
  • Email/Call Support
  • CRM Systems
  • MS Office/Google Suite
  • Data Entry & Reporting
  • Policy Enforcement
  • Conflict Resolution
  • Root-Cause Analysis
  • SOP Adherence
  • First-Call Resolution
  • Quality Audits

Languages

English
Nepali
Hindi

Timeline

Senior Product Compliance Associate

Amazon
01.2022 - Current

Senior Investigation Specialist

Amazon
08.2021 - 01.2022

Selling Partner Support Associate

Amazon
08.2018 - 07.2021

ISC - Class XII in Humanities

Dr. Grahams' Homes

ICSE - Class X

St. Augustine's School

B.A -

North Point

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Nikhil Subba