Neha Rangwani
Ahmedabad
Summary
To be hired as an Relationship manager position with an innovative employer in the banking sector. preferably, said position has opportunity for advancement with demonstrated excellence.
Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Overview
7
7
years of professional experience
Work History
Relationship Manager
Kotak Mahindra Bank
Ahmedabad
09.2022 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
Assistant Manager
Axis Bank Ltd
05.2020 - Current
- Amenable for deepening the existing relationships by cross selling of bank's products and services
- Primarily liable for providing financial solutions to the priority customer and ensure value added services
- Accountable for overall achievement of the branch sales target
Senior Officer
Yes Bank
08.2017 - 04.2020
- All aspects of Retail Branch banking portfolio handling, Acquiring business of Asset & Investment Products also answerable for overall achievement of the branch sales target
- Resolve Customer complaints, Trained staff on regular basis on product and service sectors
Education
Master of Commerce -
Gujarat University
04.2018
Skills
- Customer Acquisition
- Microsoft Excel
- Retail Sales
- Investment Banking
- Banking Software
- Analysis & Problem Solutions
- Wealth management portfolios
- Financial planning processes
- Wealth management offerings
- Effective customer communication
- Client acquisition
- Relationship building and management
Accomplishments
- STAR Bonanza Top Qualifier In Life & General Insurance
- CASA Drive Top Performer
- Awarded CASA Certified Feedback STAR OF CUSTOMER SERVICE
- Promoted to elite RM in July 24,
- Won international dare and domestic contest
- won Kotak Oscar contest
- Won Awards & recognition in CASA, TD Funding, LI, GI & NR accounts
- Manage NR accounts of branch.
Languages
English
Intermediate
B1
Hindi
Advanced
C1
Gujarati
Proficient
C2
Timeline
Relationship Manager
Kotak Mahindra Bank
09.2022 - Current
Assistant Manager
Axis Bank Ltd
05.2020 - Current
Senior Officer
Yes Bank
08.2017 - 04.2020
Master of Commerce -
Gujarat University