NEHA RANI
Greater Noida,Uttar Pradesh
Summary
Deputy manager with expertise in order and supply chain management at India Yamaha Motor. Improve customer satisfaction through structured complaint resolution and cross-functional coordination. Lead dealer relationships while maintaining export documentation performance.
Overview
19
19
years of professional experience
Work History
Deputy Manager – Export/SCM (CBU/Parts & Accessories Planning)
India Yamaha Motor Private Limited
Chennai
2008.02 - Current
- Trainee from 2008 – 2009
- Executive 2009 - 2011
- Senior Executive Administrative Assistant from 2011- 2014
- Assistant Manager from 2014 – 2020
- Deputy Manager from 2020 – Present
- Identified critical areas of performance and accountability
- Deputy Export Manager – Overseas sales Department
- Manage all export activities (Planning and Execution)
- Receive orders from international markets/ buyers and make replacement parts/ CBU arrangements.
- Prepare purchase orders, work with billing and finance, and make sure payments get receive on time
- Coordinated regular follow-ups with manufacturing, purchasing, warehousing, and logistics to ensure timely shipment planning and provide updates to clients.
- Assess monthly sales data of various categories and subcategories to determine performance in terms of both value and volume, as well as the contribution make by various brands/customers
- Aid in maintaining constant contact with overseas customers in order to evaluate their needs and deliver tailored services.
- Coordinate with shipping lines for onboarding materials and release flash report to customer with AWB/B/L and ETD & ETA information, keep track of shipment and regular updates to the customer.
- Established a solid relationship with customers by responding to their questions.
- Handle customer VOC analysis and shared with the relevant stakeholders to determine how to use the insights to improve customer experience, monitoring customer feedback again, and assessing whether the changes have had a positive impact.
- Arrange inspection & Audit of export packing condition to maintain the quality as per export packing standard.
- Calculate and monitor prices for CBU/CKD/PARTS pricing.
- Manage claims and assist the team with performance reviews and suggest improvements based on research, prior performance, and other factors
- Make Sop’s and Maintain a record of all departmental ISO, ISOX, and JSOX with 100% compliance.
- Managed and organized all necessary export documentation
- Generate Monthly Order Summary Sheet (MOSS) and establish LC & S/I for the dispatching procedure.
- Manage the agreements & export record keeping as per company documents retention policy.
- Understanding of commercial Documents and custom clearance activities.
- Oversaw supply chain management for parts and accessories
- Managing parts sales, including retail and wholesale parts sales for parts distributors and dealers
- Performing direct order entry and addressing GSTIN concerns; checking the MSL Order
- Maintaining an optimal quantity of component inventory parts consumption analysis based on consumption trends; planning parts ordering based on usage and future needs
- Coordinating parts dispatch and inquiries with the warehouse; observing and ensuring that all inventory operations are carried out on a continuous and regular basis at all sites
- Establishing an IWT manage inventory in each warehouse and switch orders for express delivery/balance workloads in each warehouse
- Mitigating demand variation by evaluating order trends and comparing them to J1 and J2 sales
- Ascertaining that components are delivered on time; supervising & monitoring daily reporting and sales productivity
- Facilitated cancellation of pending back orders over 12 months (monthly) achieving an 85% clearance rate.
- Creating vehicle part sales campaigns and controlling the stock order process
- Ensuring that both internal and external dealership customers receive high-quality service
- Preparing and distributing dealer communication letters and circulars
- Administering dealer status – active or inactive TFS for Spares, TFS for Revised Spares, Stop supply, and Branch updates
- Devising, reviewing, documenting, maintaining, & following SOPs
- Supporting team members in demand planning, supply replenishment, expediting, or project management duties as required by business needs; providing leadership and mentoring to New Model and Campaign teams to ensure the achievement of relevant KPIs including customer service level, back-order lines, and months of supply
- Collaborating with the body shop manager and service manager to guarantee that components for internal tasks are delivered on schedule
- Participating and leading weekly meetings for the vehicle parts sales department’s managers
- Achieving and pushing improvements to KPIs – Purchase Orders, Back Order lines, and inventory (MOS) while working under business restrictions
- Planning and delivering training to help (APM) achieve continual improvement (skill mapping)
- Adopting best industry practices to effect good systemic improvements; periodically planning and assessing efficient counter sales with marketing plans
- Responding to client requests for components received from the back office liquidation of slow/non-moving stocks; monitoring on local purchases and consumption and tracking order profitability to cut transport and delivery expenses
- Performing priority parts allocation and order switching for rapid customer complaint parts allocation.
- Delivering and monitoring parts workshop concerns with countermeasures in a timely manner
- Reporting any components inconsistencies during shipment and taking appropriate action/recovery; reducing client inquiries by offering solutions; and ensuring customer satisfaction.
Education
MBA - HR & Sales
Sikkim Manipal University
Sikkim2012-01
B.Com. - Uttar Pradesh
CCS University
Uttar Pradesh2005-01
Skills
- Supply chain management
- Sales and export management
- Export logistics management
- Export documentation
- Documentation and reporting
- ERP system management
- Microsoft Office proficiency
- Team leadership
- Team management
- Stakeholder engagement
- Complaint resolution
- Customer management
Personal Information
- Title: Export sales manager
- Date of Birth: 1986-07-15
PERSONAL DETAILS
Languages Known: English & Hindi
Timeline
Deputy Manager – Export/SCM (CBU/Parts & Accessories Planning)
India Yamaha Motor Private Limited
2008.02 - Current
MBA - HR & Sales
Sikkim Manipal University
B.Com. - Uttar Pradesh
CCS University