Neha Shah
Noida
Summary
Order to Cash & Treasury Professional with 13+ years of experience across O2C end-to-end finance operations, specializing in cash flow management, working capital optimization, and financial reporting with treasury exposure. Skilled in SAP, Oracle Fusion, Kyriba, SQL, and Power BI, with proven experience in project management, transitions, process automation, and delivering operational excellence through strong stakeholder management.
Overview
15
15
years of professional experience
Work History
SENIOR MANAGER- Billing and Collection (O2C)
HCL Technologies
Noida
04.2025 - 12.2025
- Oversee end-to-end billing and collections processes ensuring accuracy, timeliness, and compliance.
- Managed multiple F&A transitions across RTR, PTP & FP&A
- Managed transition for 150+ FTE work with a leading US Based client and incumbent
- Creation of Project management Plan for the entire project lifecycle, Project Charter, SOW & adhere to Gate-In criteria for Toll Gates
- Analyze billing trends to identify improvements, enhance cash flow, and reduce DSO.
- Initiate Pilot, track & report identified SLAs and certify the FTEs. Commence Data collection phase & Baseline & recommend applicable SLAs to gauge performance of the process (Accuracy, TAT, VOC’s etc.)
- Analyze billing trends to identify improvements and reduce DSO.
- Preparation of SG1/SG2/SG3 decks to fix the accountability
- Revenue forecasting which would be coming in for a project on the basis of past trends and as per the calls with business group managers. Reviewing revenue actual v/s revenue forecasted every
month end, so that the stretch between budget assigned and actual can be reduced. - Responsible for issues/concern/escalation regarding billings through weekly and monthly governance calls with onshore stakeholders.
Manager- Order to Cash(Contractual)
Lepton Software Export & Research (P) Ltd
Gurugram
01.2025 - 03.2025
- Develop and implement effective strategies for the collection of outstanding debts.
- Monitor accounts to identify overdue payments and determine the appropriate actions to take.
- Communicate with customers or clients to negotiate payment plans and resolve any issues or disputes.
- Coordinate with internal departments, such as sales and customer service, to resolve billing and payment-related inquiries.
- Maintain accurate and up-to-date records of all collection activities, including customer interactions and payment arrangements.
- Analyze delinquent accounts and prepare reports on the overall status of collections.
MANAGER- Order to Cash
JOHNSON CONTROLS
Gurugram
12.2022 - 09.2024
- Responsible for smooth process transition and functioning
- Managing US national and local accounts of JCI for services like HVAC, Security and Fire.
- Reporting of weekly and monthly SLA/KPI’s to onshore stakeholders and leadership.
- Managing Contracts, order management, billings and disputes
- Responsible for providing root cause analysis of escalations and control plans.
- Serve as a link between leadership and employees by handling queries, interpreting and administering contracts and helping resolve work-related problems.
- Monitor team performance through monthly reports and dashboard and also identify improvement areas in billings/Revenue submission/Contract Management to gain efficiency and effectiveness.
- Responsible for issues/concern/escalation regarding billings through weekly and monthly governance calls with onshore stakeholders.
- Performs Cost and Profitability\Loss analysis of the projects with the help of Client profitability report.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring callouts.
MANAGER- Order to Cash
Swasteek Art Print & Pack PVT LTD
Roorkee, India
04.2021 - 12.2022
- Reporting of weekly and monthly SLA/KPIs to onshore stakeholders and leadership.
- Preparation of SG1/SG2/SG3 decks to fix the accountability between Genpact and client
- Monitor team performance through monthly reports and dashboard and also identify improvement areas in billings/Revenue submission/Contract Management to gain efficiency and effectiveness.
- Performs Cost and Profitability\Loss analysis of the projects with the help of Client profitability report.
- Ensure compliance with US GAAP and local GAAP accounting with SOX where applicable.
- General support to the BGMs striving for new projects with clients based out of large markets in US.
Consultant
Amazon Development Center India PVT LTD
Remote
09.2020 - 03.2021
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Deputy Manager- Order to Cash
Process Controls
Roorkee, India
01.2016 - 08.2020
- First pass Review of Balance sheet reconciliations for GL accounts including Banks, General suspense, and Netting, Escheatment Other Receivables, Postage, and Employee Receivables so that variances can be identified, and Reconciling items (if any) can be resolved on time.
- Reconciliation and clearance of the entries sitting in Suspense account and chasing On-shore and Off-Shore teams for clearing same.
- Intercompany Reconciliation, Bank Reconciliation and Account Reconciliation.
- Taking Active participation of SOX Audit on quarterly and yearly basis.
- AB/WIP reconciliations. Analyze and identify root cause/s for various input errors on Contract &. Invoicing and provide solutions proactively to eliminate those errors.
Personal Banker
HDFC Bank Limited
Jaipur
06.2013 - 01.2015
- Preparation of Management Reports that included Profitability Report, Price List, Inventory Report, Expense Report etc.
- Preparation of Credit rating and Credit Insurance Documentation.
Process Developer- Billing/Contract Management
Genpact (India)
Jaipur
06.2011 - 01.2013
- Taking care of billing and funding accuracy.
- The reporting, consolidation, closing, and processing cycles are the steps involved in the R2R process.
- Conducting process mandatory trainings, interpersonal skills/process excellence/presentation skills.
Education
BBA - Finance And Marketing
01-2013
Skills
Process Transition
Accomplishments
- Turned a red performance scorecard to 100% green within 6 weeks, sustaining green metrics for 8+ months across AHT, CSAT, FCR, Quality, Shrink, and Retention.
- Reduced AHT by 31% while optimizing staffing by 12%, driven by script redesign and workflow improvements.
- Reduced unplanned shrink from 17% → <4% over 6 months through workforce planning & engagement strategies.
- Brought down attrition from 22% → <0.5%/month, stabilizing operations and team morale.
Timeline
SENIOR MANAGER- Billing and Collection (O2C) - HCL Technologies
04.2025 - 12.2025
Manager- Order to Cash(Contractual) - Lepton Software Export & Research (P) Ltd
01.2025 - 03.2025
MANAGER- Order to Cash - JOHNSON CONTROLS
12.2022 - 09.2024
MANAGER- Order to Cash - Swasteek Art Print & Pack PVT LTD
04.2021 - 12.2022
Consultant - Amazon Development Center India PVT LTD
09.2020 - 03.2021
Deputy Manager- Order to Cash - Process Controls
01.2016 - 08.2020
Personal Banker - HDFC Bank Limited
06.2013 - 01.2015
Process Developer- Billing/Contract Management - Genpact (India)
06.2011 - 01.2013
Bikaner University - BBA, Finance And Marketing