Neha Sharma
Mumbai
Summary
Client-focused Operations & Delivery Professional with 10+ years of experience working with global stakeholders across sales operations, account management, hiring coordination, and business process delivery. Proven expertise in managing end-to-end processes, stakeholder communication, team coordination, and execution in fast-paced environments. Prior hands-on experience in BPO voice process (US customer support) with strong exposure to night shift operations. Open and flexible to work in US night shifts. Strong fit for KPO, US staffing, and client delivery roles requiring ownership, communication excellence, and process discipline.
Overview
14
14
years of professional experience
Work History
Co-founder & Head of Operations
Pholdaan Decor
Mumbai
09.2022 - Current
- Managed end-to-end business operations including hiring coordination, onboarding, vendor management, and daily delivery tracking.
- Led recruitment and onboarding of 250+ interns and team members across India and international locations.
- Coordinated with cross-functional teams to ensure timely execution of operational deliverables.
- Implemented structured follow-up systems to reduce delays and improve task ownership.
- Acted as primary point of contact for internal teams and external partners.
Deputy Vice President
My Money Karma
Mumbai
06.2022 - 01.2024
- Managed client-facing operations and coordination with developers, bankers, and internal teams.
- Acted as a key stakeholder liaison ensuring smooth execution of ongoing projects.
- Oversaw team workflows, performance tracking, and timely delivery of commitments.
- Ensured compliance with process timelines and documentation requirements.
Sales & Marketing Manager
Greenambit
Goa / Mumbai
11.2018 - 04.2022
- Handled client lifecycle management including onboarding, coordination, and ongoing engagement.
- Managed internal teams for lead processing, follow-ups, and reporting.
- Worked closely with senior stakeholders to ensure delivery aligned with client expectations.
- Maintained structured CRM and reporting processes.
Senior Account Manager
Housing.com
Mumbai
06.2016 - 01.2017
- Managed enterprise accounts and served as a single point of contact for key clients.
- Coordinated internal delivery teams to meet client SLAs.
- Handled escalations, renewals, and performance reviews.
Group Account Manager
Essence Communications
New Delhi
07.2012 - 01.2015
- Managed large client accounts, internal teams, and vendor coordination.
- Ensured timely campaign delivery and client communication.
- Prepared performance reports and operational reviews.
Education
MBA - Marketing
Symbiosis
Diploma - Autism, ADHD & Child Psychology
National Academy
01.2025
B.Com - undefined
HNB Garhwal University
Skills
- Client & Stakeholder Management
- Recruitment Coordination
- Hiring Support
- Delivery Management
- Operations Management
- Process Optimization
- Documentation
- Account Management
- Client Success
- Team Leadership
- Cross-functional Collaboration
- Interview Coordination
- Onboarding Support
- Reporting
- Follow-ups
- SLA Management
Shift Preference
Open to US Night Shift / Global Client-Aligned Working Hours
Languages
English
Hindi
Target Roles
- Client Partner
- Recruitment Account Manager
- Delivery Manager - KPO
- Talent Operations Specialist
- Client Success Manager
- US Staffing Coordinator
- Onboarding & Compliance Specialist
Timeline
Co-founder & Head of Operations
Pholdaan Decor
09.2022 - Current
Deputy Vice President
My Money Karma
06.2022 - 01.2024
Sales & Marketing Manager
Greenambit
11.2018 - 04.2022
Senior Account Manager
Housing.com
06.2016 - 01.2017
Group Account Manager
Essence Communications
07.2012 - 01.2015
MBA - Marketing
Symbiosis
Diploma - Autism, ADHD & Child Psychology
National Academy
B.Com - undefined
HNB Garhwal University