Neha Shrivastav
Dwarka Mor
Summary
Passionate content moderator and master in customer service, with almost 4 years of experience in the social media and customer service industries. Proven track record of efficiently handling high-volume interactions while maintaining a positive customer experience. Skilled at quickly identifying and resolving issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Webhelp India
11.2020 - 08.2022
- Use targeted tools to screen text, images, video, and audio that are inappropriate, offensive, illegal or harmful.
- Decide whether pieces of content or user profiles have to be taken down because they violate a platform’s rules or are outright spam, scam, or trolling.
- Reply to user questions and comments on social media posts/videos, on brands’ blogs, and in forums.
- Provide protection from inappropriate content and harassment on social media pages.
- Help uphold the ethical standards and maintain the legal compliance of digital businesses and online communities.
- To enable the development of strong and vibrant communities for digital brands where vulnerable users are protected and platforms keep their initial purpose.
Customer Service Representative
FIS
10.2015 - 05.2017
- Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems
- Provide customer support by email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department
- Processes a high volume of customer inquiries of Telecom products and services and resolves a targeted percentage of those inquiries
- Meets standards of job, such as quality standards, adherence to schedule and average handle time
- Provide guidance and/or mentoring to less experienced associates.
Education
Bachelor of Commerce -
Himalayan University
India01.2017
Secondary School -
Nagarjuna college
Nepal01.2012
High School -
Nagarjuna Academy
Nepal01.2010
Skills
- Adaptability in environments
- Advanced excel proficiency
- Team management
- 35 wpm typing speed
- Decision making
- Communication
- Multi-tasking
Certification
Successfully completed Japanese Language Proficiency Test (JLPT) N4 on December 2024.
Appeared for Japanese Language Proficiency Test (JLPT) N3 on July 2025 (Result waiting to be published).
Accomplishments
- Negotiated and increased the profit percentage in several existing B2C telecom contracts.
- Received reward from business leader for successfully processing 400+ content on server.
Personal Details:
Date of Birth: 19th Jan'1994
Nationality: Indian
Marital Status: Married
Language Known: Japanese, English, Hindi, Nepali
Timeline
Customer Service Executive
Webhelp India
11.2020 - 08.2022
Customer Service Representative
FIS
10.2015 - 05.2017
Bachelor of Commerce -
Himalayan University
Secondary School -
Nagarjuna college
High School -
Nagarjuna Academy
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